How to request a refund and compensation from Egypt Air
Traveling can be exciting, but unfortunately, some inconveniences can occur such as cancelled flights, overbooked flights, delayed flights o lost luggage. The good news is that in many situations, the passenger has the right to request a refund and/or compensation.
In the specific case of Egypt Air flights, there are specific conditions and particular documents to be submitted, and we at Rimborso Al Volo are available to help you better understand the issue and assert your rights, guiding you through all the procedures.
The history of Egypt Air
Founded in May 1932, EgyptAir is one of the oldest airlines in the world (the seventh oldest). Initially established as Misr Airwork, it has gone through decades of history, changing its name to United Arab Airlines before assuming its current identity in 1971. Based primarily at Cairo International Airport, it is the symbol of aviation in North Africa.
In 2008, it joined Star Alliance, the largest global airline network. In Italy, EgyptAir operates long-standing direct flights from Rome Fiumicino and Milan Malpensa to Cairo, connecting passengers to the rest of Africa, the Middle East and the Far East. Despite its status as a “flag carrier”, it must comply with strict European regulations for all flights departing from EU territory.
Egypt Air refunds and compensation: differences and case histories
Please be careful not to confuse the two, as there is a difference. A refund refers to the full or partial return of the amount paid (the cost of the ticket and any additional expenses incurred) and is generally granted because it was not possible to take the flight. Compensation, on the other hand, is a sum of money – the amount of which varies and is independent of the ticket price and whether the flight actually took place – to which the passenger is entitled to make up for the inconvenience suffered as a result of the airline’s inefficiency… but don’t worry, as we’ll look at both scenarios in detail.
Egypt Air refund: What is it and when are you entitled to it?
Passengers have the right to request a refund from Egypt Air, i.e. the return of the money paid for the purchase of the air ticket or for any extra expenses incurred, in the event of:
Egypt Air compensation: What is it and when are you entitled to it?
Compensation (or indemnity or monetary compensation) has nothing to do with the refund of the ticket but is a sum of money that is due to the passenger for inconveniences suffered as a result of:
- Flight cancelled (and not notified within 14 days).
- Delayed flight (more than 5 hours at departure or more than 3 hours at arrival).
- Overbooked flight (and you decline the proposed alternative flight).
- Inconveniences related to baggage delivery such as lost luggage o delayed baggage delivery
- Missed connection (if the delay of your flight from Italy (e.g. Milan-Cairo) causes you to miss your connection to your final destination (e.g. Bangkok)
Compensation is thus compensation payable to the passenger for inefficiency on the part of the airline and is completely independent of the cost of the ticket.
The passenger does NOT have the right to claim any compensation when:
There are strikes by airport staff (not EgyptAir).
Due to adverse weather conditions that compromise safety (e.g. sandstorms or severe thunderstorms).
Sudden safety issues reported by the authorities are encountered.
Airspace closure.
- was notified of the flight cancellation at least 14 days in advance
If the passenger is not entitled to compensation from Ryanair due to exceptional circumstances, may they be entitled to a refund?
Of course, if the flight was cancelled due to a strike, adverse weather conditions or, in general, exceptional circumstances proven by EgyptAir, the airline is still required to rebook the passenger on the first available flight or refund the cost of the unused ticket, in addition to covering the necessary assistance costs.
How much is the Ryanair compensation?
Compensation is calculated based on the distance in kilometres between the airport of departure and the airport of arrival:
250€ for journeys up to 1,500 km.
400€ for journeys between 1,500 and 3,500 km (e.g. Rome – Cairo).
600€ for journeys over 3,500 km (e.g. Milan – Cairo – African or Asian destinations).
How to request a refund and/or compensation from Egypt Air?
You can request a refund from Egypt Air for cancelled flights, overbooking, flight delays or exceptional circumstances through:
Official website: Complete the complaint form in the Contact Us> section – Customer Feedback.
egyptair.comEmail: Send a formal request to
callcenter@egyptair.comorcustomerservice-it@egyptair.comDocumentation: Always attach your booking confirmation (PNR) and boarding pass.
However, passengers often proceed only with a refund request, primarily because they are unaware of the conditions under which compensation is applicable or because they are told that the cancellation or delay was due to force majeure. Furthermore, requesting compensation from Delta Airlines can be difficult and can lead to lengthy waiting times, with no guarantee of receiving compensation. For these reasons it is always recommended to rely on a team of professionals such as that of Rimborso al Volo who will handle all the paperwork for the passenger and verify everything the airline says about any exceptional circumstances to find out if they are actually entitled to compensation as well.
How to obtain a refund and/or compensation from Egypt Air with the help of Rimborso Al Volo?
We offer a service to obtain financial compensation from Egypt Air depending on the inconvenience caused by the flight.
By relying on the Rimborso al Volo staff to process your Delta Airlines refund and compensation request, the process will certainly be quicker than if you made the request independently. In case you go through legal channels, the team will seek the cooperation of legal experts to enforce your rights to the fullest!
Fill in the form and request your Egypt Air refund.
FAQ Flight disruptions Egypt Air
My flight departed from Cairo to Italy and arrived 5 hours late. Can I claim compensation?
EgyptAir cancelled my flight and offered me a voucher. Is that my only option?
I missed my connection in Cairo due to a slight delay on my flight from Rome. What happens now?
Can I request a refund if I decide not to travel for health reasons?
What should I do if EgyptAir does not respond to my online complaint?
Problems on the Flight? Get compensation up to 600€
Get compensation in the event of a delay, cancellation or overbooking occurred within the last 2 years.
