Rights in the event of a cancelled Lufthansa flight

• Right to Ticket Refund: Flight cancellation and refund of ticket cost
• Right to re-routing on an alternate flight: Lufthansa must offer you the option to depart on the first available flight with the same destination. You can choose to decline this option and proceed with a ticket refund.
• Right to reimbursement of documented extra expenses incurred. You have the right to be reimbursed for expenses incurred due to cancellation such as unforeseen overnight stays, meals, and transportation. Keep all receipts!
• Right to compensation, to compensate for damages resulting from the cancellation, in cases where Lufthansa is responsible for the cancellation and/or in cases where the airline had not notified in time. The amount is €250 for routes ≤1500 km, €400 for routes between 1500-3500 km, €600 for routes >3500 km.

You can apply for reimbursement and compensation for cancelled flights directly on Lufthansa’s website or with the assistance of specialized brokerage services such as Refund on Flight.

Rights in case of a delayed Lufthansa flight

If the Lufthansa flight has accumulated an flight delay of more than 3 hours than your scheduled arrival time, you have the right to request the:

• Damage compensation: It is applicable if the liability is directly attributable to Lufthansa and/or in cases where the airline failed to notify in time. The amount of compensation varies depending on the route – €250 for routes ≤1500 km, €400 for routes between 1500-3500 km, €600 for routes >3500 km.

If the Lufthansa flight has accumulated an flight delay of more than 5 hours than the scheduled arrival time, you have the right to request:

• Damage compensation, as written above
• Ticket refund resulting in cancellation of the reservation
• Reprotection on an alternate flight: Lufthansa must offer the option to depart on the first available flight with the same destination. You can choose to decline this option and proceed with a ticket refund.
• Reimbursement of extra expenses incurred documented. You have the right to be reimbursed for expenses incurred due to cancellation such as unforeseen overnight stays, meals, and transportation. Keep all receipts!

You can apply for reimbursement and compensation for delayed flights directly on Lufthansa’s website or with the assistance of specialized brokerage services such as Reimbursement on Flight.

Rights in case of Lufthansa flight cancelled or delayed due to external circumstances

If your Lufthansa flight is canceled or significantly delayed due to exceptional circumstances (such as adverse weather conditions, political instability, security issues, or strikes beyond the airline’s control) then you have the:

• Ticket Refund Right: You have the option to cancel your trip and get a full refund of your airline ticket.
• Right to re-routing on another flight: Lufthansa gives you the option to depart on the first available flight with the same or similar destination. You can decide whether to decline it and request a ticket refund.
• Right to assistance while waiting: You are entitled to assistance, which may include meals and beverages in proportion to your waiting time, two free phone calls, faxes or emails, and, if necessary, hotel accommodations and transportation between the airport and your lodging. In the event that these expenses are anticipated and borne by you, you have the right to obtain reimbursement of these extra expenses.

Instead, you are NOT entitled to compensation for the damage because Lufthansa is not responsible for the disservice and therefore is not required to offer any form of compensation.

You can apply for refunds directly on the Lufthansa website or with the assistance of specialized brokerage services such as Refund on Flight.

Rights in the case of an overbooked Lufthansa flight

If you find yourself in the unfortunate situation of an overbooked Lufthansa flight and are denied boarding, then you can make your own case:

• Right to ticket refund: cancel the flight and request a refund of the ticket cost
• Right to re-routing on an alternate flight: ask to depart on the first available flight with the same destination. You can choose to decline this option and proceed with a ticket refund.
• Right to reimbursement of documented extra expenses incurred: Obtain reimbursement for expenses incurred as a result of being denied boarding on your Lufthansa flight, such as hotel accommodations, meals, and unexpected transportation. You must show all receipts, so always keep your receipts!
• Right to compensation, to compensate for damages resulting from overbooking. The amount varies from €250 for routes ≤1500 km, €400 for routes between 1500-3500 km, to €600 for routes >3500 km.

You can apply for refund and compensation for overbooked flights on Lufthansa’s website or with the assistance of specialized brokerage services such as Refund on Flight.

Rights in case of lost luggage with Lufthansa

If your checked baggage is lost (more than 21 days have passed) or delivered late, you are entitled to various types of assistance and compensation from Lufthansa:

• Immediate Reporting: In case of loss, you must report the incident immediately at the airport’s lost and found office.
• Reimbursement of Urgent Expenses: If your baggage is found but is delayed, Lufthansa will reimburse you for the expenses for emergency items purchased in the meantime, such as clothing and toiletries, retaining receipts.
• Compensation for permanent loss: If your luggage is declared permanently lost, you are entitled to compensation for the value of the items contained in your luggage, up to a maximum of approximately 1,164 euros (1,000 SDRs – Special Drawing Rights).

Claims for reimbursement and compensation for lost baggage or claims for baggage delivered late must be submitted directly to Lufthansa, either through their website or with the assistance of specialized brokerage services such as Reimbursement on Flight.