How to Request a Refund from Volotea
Useful information about compensation and refund for your Volotea ticket. Claim your indemnity at zero cost with Rimborsoalvolo.it!
The History of Volotea
- 12: operational bases of the company;
- 13: countries in which it operates;
- 293: number of connections;
- 14 million: passengers transported.
2017 was a turning point for the company: it was the year it recorded the highest increase in flights operated and passengers transported, reaching 4.7 million according to official data. Also in 2017, it was ranked among the top ten airlines that launched the most new routes.
Be careful not to confuse a refund with compensation!
Let’s look at the differences:
- REFUND is granted in case of flight cancellation only when the airline does not rebook you on an alternative flight. So you are entitled to a refund if you do not physically board the plane, whether due to cancellation or overbooking. You are also entitled to a REFUND for extra expenses you incurred following the flight cancellation, such as food and hotel accommodation. You are entitled to a REFUND even in case of exceptional circumstances, i.e. situations for which the airline is not held responsible for the inconvenience caused, such as adverse weather conditions, strikes, or health emergencies;
- COMPENSATION (or indemnity or monetary compensation) has nothing to do with the ticket cost, but is a sum of money owed to you for the inconvenience suffered due to flight cancellation, delay, or overbooking as established by the Montreal Convention of 2001. Regarding COMPENSATION, you are NOT entitled to it in case of exceptional circumstances or if you were informed of the cancellation at least 14 days in advance. It is therefore a compensation owed to you for the airline’s inefficiency, completely independent of the ticket cost.
Sometimes passengers only ask for a REFUND because they don’t know they are also entitled to COMPENSATION, or because they are told the cancellation or delay was due to force majeure. At rimborsoalvolo.it, we verify all the claims made by the airline about exceptional circumstances to understand if you are indeed entitled to monetary compensation!
You can find more information about the causes for flight refunds and compensation.
How to Claim Compensation with Volotea
If your flight was cancelled, delayed by at least 180 minutes, or you were denied boarding due to overbooking, you are entitled to compensation that varies depending on the distance between your departure and arrival airports, specifically:
- €250 for all flights up to 1,500 km
- €400 for flights between 1,500 km and 3,500 km
- €600 for flights over 3,500 km
Now we will look in detail at the possible scenarios and explain how to proceed in the case that:
- Volotea cancelled your flight
- Volotea caused you to arrive at your destination 3 hours or more late
- Volotea denied you boarding due to overbooking
When Passengers Are Entitled to a Volotea Refund
Following the cancellation of a Volotea flight, the airline is required to pay you monetary compensation, as established by the Passenger Rights Charter, a practical guide where ENAC summarizes useful information for air travelers.
As mentioned, the monetary compensation varies depending on the distance between the departure and arrival airports, specifically:
- €250 for all flights up to 1,500 km
- €400 for flights between 1,500 and 3,500 km
- €600 for flights over 3,500 km
This compensation applies if Volotea did not notify you at least 14 days in advance or did not offer you an alternative flight within 7 days of departure.
As established by European Regulation No. 261/2004, Volotea is not responsible if the cancellation results from air traffic control strikes, adverse weather conditions or health emergencies, political instability, or safety risks on the ground and/or in flight. In these cases, Volotea is not required to compensate the passenger who experienced the inconvenience.
How to Get a Refund from Volotea
Rimborsoalvolo.it offers a free service to customers aimed at obtaining monetary compensation from Volotea based on the inconvenience caused by the flight disruption.
The costs for the work performed by the Rimborso al Volo team are charged to and covered by the airline, so the recovery process starts and ends without withholding any percentage from the total amount obtained by the passenger.
By entrusting the Rimborso al Volo staff with your Volotea refund claim, the process will certainly be faster than submitting a claim independently to Volotea. Moreover, the service will always be completely free, even if no amicable agreement is reached with Volotea and legal action is necessary. In that case, we will engage legal experts who collaborate with us and will proceed until your rights are fully enforced.
Volotea will cover all legal costs and you will receive your full compensation and/or refund, because we NEVER WITHHOLD ANY OF YOUR MONEY!
Rimborso al Volo will manage your compensation claim. Find out how by submitting your refund request.
FAQ Flight inconveniences with Volotea
What can I do if my Volotea flight has been cancelled?
- Ticket Refund: Cancel the trip and request a refund of the ticket cost
- Alternate flight: Be rerouted to the first available flight with the same destination
- Reimbursement of extra expenses incurred as a result of the inconvenience, such as extra nights in hotels, unscheduled transportation, meals, etc. To obtain reimbursement, it is necessary to keep and submit all receipts
- Compensation: Between €250 and €600 depending on the distance. Compensation can be obtained when the passenger was not notified in time and in cases where the cause of cancellation is strictly due to Volotea (in cases of exceptional circumstances, the passenger is only entitled to a refund).
What can I do if my Volotea flight is delayed?
- For an Volotea flight delay of more than 3 hours, you can request:
- Compensation: €250 for routes ≤1500 km, €400 for routes between 1500-3500 km, €600 for routes >3500 km, if not notified in time and in cases where the cause of cancellation is strictly due to Volotea (you are NOT entitled to reimbursement in cases of exceptional circumstances).
- For an Volotea flight delay of more than 5 hours (comparable to a canceled flight), you can request:
- Refund: Refund of ticket cost and flight cancellation
- Alternate flight: Be rerouted to the first available flight with the same destination
- Reimbursement of extra expenses incurred as a result of the inconvenience, such as extra nights in hotels, unscheduled transportation, meals, etc. To obtain reimbursement, it is necessary to keep and submit all receipts
- Compensation: As for delays of more than 3 hours, from €250 to €600 depending on the route.
What can I do if my Volotea flight is canceled or delayed due to external circumstances?
- Refund: Cancel the trip and request a refund of the ticket cost
- Alternatives: Being re-routed on an alternate flight.
- Reimbursement of extra expenses: incurred as a result of the inconvenience, such as extra nights in hotels, unscheduled transportation, meals, etc. To obtain reimbursement, it is necessary to keep all receipts
What can I do if my Volotea flight is overbooked and I have been denied boarding?
- Choose whether to get refund your ticket price or have you re-routed on an alternate flight offered by Volotea
- Seeking assistance or reimbursement of extra expenses incurred (which must be documented) such as meals, extra nights in hotels, unplanned transportation, etc.
- Compensation for overbooking: variable amount depending on the route, €250 for routes ≤1500 km, €400 for routes between 1500-3500 km, €600 for routes >3500 km.
What can I do if Volotea has lost my luggage?
- Reimbursement of expenses incurred for basic necessities and clothing, purchased in lieu of those contained in the lost luggage. The reimbursable amount is limited to strictly necessary purchases (any luxury items, although potentially present in the lost baggage, are not reimbursable).
- Compensation: Compensation for the value of luggage and contained goods up to a maximum of SDR 1,000 approximately €1164.
What can I do if Volotea has delivered my baggage late?
- Reimbursement of expenses incurred for basic necessities and clothing, purchased in lieu of those contained in the lost luggage. The reimbursable amount is limited to strictly necessary purchases (any luxury items, although potentially present in the lost baggage, are not reimbursable).
- Compensation: Compensation for each day's delay in baggage delivery which may consist of up to a maximum of SDR 1,000 approximately €1164.
Airport disruption? Claim compensation of up to 600€
Get compensation for delays, cancellations or overbooking that occurred within the last 2 years.
