How to request a refund and compensation from Danish Air
Traveling can be exciting, but unfortunately, some inconveniences can occur such as cancelled flights, overbooked flights, delayed flights o lost luggage. The good news is that in many situations, the passenger has the right to request a refund and/or compensation.
In the specific case of Danish Air flights, there are specific conditions and particular documents to be submitted, and we at Rimborso Al Volo are available to help you better understand the matter and assert your rights, guiding you through all the procedures.
The history of Danish Air
Founded in 1989 by Kirsten and Jesper Rungholm, Danish Air Transport (DAT) is a Danish airline based in Vamdrup. Initially established as a cargo operator, it began passenger transport in 1994, rapidly expanding into regional connections in Scandinavia.
In Italy, Danish Air has become a key player since 2018, when it won the tender for territorial continuity in Sicily with the Voli di Sicilia brand, connecting Lampedusa and Pantelleria with Palermo, Catania and Trapani. More recently, since 2025, it has also been operating in the Marche region with the Voli delle Marche brand, providing connections from Ancona to Rome and Milan. Today, the company carries over one million passengers a year with a fleet consisting mainly of ATR (42 and 72) and Airbus A320 aircraft.
Danish Air refunds and compensation: differences and case studies
Please be careful not to confuse the two, as there is a difference. A refund refers to the full or partial return of the amount paid (the cost of the ticket and any additional expenses incurred) and is generally granted because it was not possible to take the flight. Compensation, on the other hand, is a sum of money – the amount of which varies and is independent of the ticket price and whether the flight actually took place – to which the passenger is entitled to make up for the inconvenience suffered as a result of the airline’s inefficiency… but don’t worry, as we’ll look at both scenarios in detail.
Danish Air refund: What is it and when are you entitled to it?
Refunds are triggered when the contractual service (the flight) is not provided. You are entitled to a refund from Danish Air if:
- Flight cancellation (and you were not offered a satisfactory alternative flight).
- Denied boarding due to overbooking (and you do not accept re-routing on another flight).
- Flight delayed by more than 5 hours (and you decide to cancel your trip).
Danish Air compensation: What is it and when are you entitled to it?
Compensation (or indemnity or financial compensation) has nothing to do with ticket refunds but is a sum of money owed to passengers for the inconvenience suffered. Under EC Regulation 261/2004, you are entitled to financial compensation in the following cases:
- Flight delay: if you arrive at your final destination more than 3 hours later than the scheduled arrival time.
- Cancellation: if your flight is cancelled and you are notified less than 14 days before departure.
- Overbooking: if the airline denies you boarding due to a lack of available seats on the aircraft.
Compensation is thus compensation payable to the passenger for inefficiency on the part of the airline and is completely independent of the cost of the ticket.
The passenger does NOT have the right to claim any compensation when:
- was notified of the flight cancellation at least 14 days in advance
- there are adverse weather conditions preventing safe flight.
- Strikes by airport staff or air traffic controllers (not strikes by DAT internal staff).
- Airspace closure or restrictions imposed by the authorities.
- Unexpected safety issues (ex. bird strike).
If the passenger is not entitled to compensation from Danish Air due to exceptional circumstances, may they be entitled to a refund?
Of course, if the flight was cancelled due to a strike, adverse weather conditions or, in general, exceptional circumstances proven by Danish Air, the airline is still required to rebook the passenger on the first available flight or refund the cost of the unused ticket, in addition to covering the necessary assistance costs.
How much is the Danish Air compensation?
The amount does not depend on the cost of the ticket, but on the distance travelled:
- 250€ for flights shorter than 1,500 km (most of DAT’s Italian routes, such as Palermo-Lampedusa or Ancona-Rome).
- 400€ for intra-Community flights of more than 1,500 km or other flights between 1,500 and 3,500 km.
- 600€ for international flights over 3,500 km.
How to claim a refund and/or compensation from Danish Air?
You can request a Danish Air refund for a cancelled flight, flight overbooking, flight delay or exceptional circumstances through
Official Website: Access the ‘Passenger Rights’ section on the website
dat.dkand fill out the online complaint form (usually managed through Formstack).Email: Send a formal communication to the dedicated address for Italy: servizioclienti@flydat.it or to customerservice@dat.dk.
Telephone Support: You can contact Italian customer care on +39 02 89 60 88 20.
Documentation: Always have your boarding pass, booking code (PNR) and receipts for any extra expenses (meals, hotels) incurred while waiting ready.
However, passengers often proceed only with a refund request, primarily because they are unaware of the conditions under which compensation is applicable or because they are told that the cancellation or delay was due to force majeure. Furthermore, requesting compensation from Danish Air can be difficult and can lead to lengthy waiting times, with no guarantee of receiving compensation. For these reasons it is always recommended to rely on a team of professionals such as that of Rimborso al Volo who will handle all the paperwork for the passenger and verify everything the airline says about any exceptional circumstances to find out if they are actually entitled to compensation as well.
How to obtain a refund and/or compensation from Danish Air with the help of Rimborso Al Volo?
We offer a service to obtain financial compensation from Danish Air depending on the inconvenience caused by the flight.
By relying on the Rimborso al Volo staff for your Danish Air refund and compensation request, the process will certainly be quicker than if you made the request independently. In case you go through legal channels, the team will seek the cooperation of legal experts to enforce your rights to the fullest!
Fill in the form and request your Danish Air refund.
FAQ Flight disruptions Danish Air
I had a 2-hour delay on a flight from Catania to Lampedusa. Am I entitled to compensation?
Danish Air has offered me a voucher instead of a cash refund. Should I accept it?
If my flight is cancelled while I am already at the airport, what must Danish Air do?
Can I also claim compensation for flights under the territorial continuity scheme (Sicily/Marche)?
How long do I have to file a complaint with Danish Air?
Problems on the Flight? Get compensation up to 600€
Get compensation in the event of a delay, cancellation or overbooking occurred within the last 2 years.
