How to claim a refund and compensation from Royal Air Maroc
Traveling can be exciting, but unfortunately, some inconveniences can occur such as cancelled flights, overbooked flights, delayed flights o lost luggage. The good news is that in many situations, the passenger has the right to request a refund and/or compensation.
In the specific case of Royal Air Maroc flights, there are specific conditions and particular documents to be submitted, and we at Rimborso Al Volo are available to help you better understand the matter and assert your rights, guiding you through all the procedures.
The history of Royal Air Maroc airline
Founded in 1957 from the merger of Air Maroc and Atlas Air, Royal Air Maroc is one of the oldest airlines on the African continent. Owned by the Moroccan state, it has celebrated over 50 years of presence in Italy, consolidating the link between the two shores of the Mediterranean.
With its main hub located at Mohammed V International Airport in Casablanca, the airline officially joined the oneworld alliance in 2020. In 2026, Royal Air Maroc is undergoing a period of massive expansion with the aim of doubling its fleet by 2030 (in view of the FIFA World Cup) and opening new Italian routes, such as the recent connection from Verona, which joins historic destinations such as Rome, Milan, Bologna, Naples and Venice.
Royal Air Maroc refunds and compensation: differences and case studies
Be careful not to get confused because there is a difference. Refund represents full or partial repayment of the amount of money paid (cost of the ticket and any extra expenses incurred) and is generally applicable because the flight could not be made. Compensation, on the other hand, is a sum of money, which varies in amount and is independent of the cost of the ticket and the actual making of the flight, that is due to the passenger to compensate for inconveniences suffered as a result of inefficiency on the part of the airline…but don’t worry because we will delve well into the two cases.
Royal Air Maroc refund: What is it and when are you entitled to it?
In accordance with Regulation (EC) 261/2004, passengers have the right to request reimbursement from Royal Air Maroc, i.e. a refund of the money paid for the purchase of the air ticket or for any additional expenses incurred, in the event of:
- Exceptional circumstances for which Royal Air Maroc cannot be held responsible for the inconvenience and failure to depart, such as adverse weather conditions, strikes, health alerts or terrorist or security attacks.
Royal Air Maroc also includes the following cases:
- Flight delayed by more than 5 hours
- Personal reasons (depending on fare): Some flexible RAM fares allow voluntary refunds (often with a penalty), while in the event of bereavement or documented medical reasons, the company will consider refunds or vouchers on a case-by-case basis.
Royal Air Maroc will allow passengers to choose whether to request a refund for their ticket or to be rebooked on a similar flight.
In the latter case, the passenger will also be entitled to reimbursement of all extra expenses such as additional nights in hotels, meals, travel to another airport that was not originally planned, etc.
Royal Air Maroc compensation: What is it and when are you entitled to it?
Compensation (or indemnity or financial compensation) has nothing to do with ticket refunds but is a sum of money owed to passengers for the inconvenience suffered. For Royal Air Maroc, it applies to flights departing from Italy/the EU:
- Flight cancelled if the flight is cancelled with less than 14 days’ notice.
- Flight delayed if you arrive at your final destination more than 3 hours late
- Overbooked flight
- Inconveniences related to baggage delivery such as lost luggage o delayed baggage delivery
- Missed connection if a delay on the first leg (e.g. Rome-Casablanca) prevents you from catching your connecting flight to other destinations (e.g. Dakar or Marrakech), causing you to arrive more than 3 hours late overall.
Compensation is thus compensation payable to the passenger for inefficiency on the part of the airline and is completely independent of the cost of the ticket.
The passenger does NOT have the right to claim any compensation when:
- was notified of the flight cancellation at least 14 days in advance
- he is denied boarding for health or safety reasons or in the event of invalid travel documents
- unforeseen circumstances arise that are beyond the airline’s control, such as adverse weather conditions, security risks, political instability and other exceptional circumstances
If the passenger is not entitled to compensation from Royal Air Maroc due to exceptional circumstances, may they be entitled to a refund?
Of course, if the flight was cancelled due to a strike, adverse weather conditions, or exceptional circumstances in general as demonstrated by Royal Air Maroc, the airline is required to rebook the passenger on the first available flight or refund the cost of the cancelled flight, in addition to paying any extra expenses.
How much is Royal Air Maroc compensation?
The airline is required to compensate the passenger for the above cases, and the amount depends on the distance travelled:
€250 for flights up to 1,500 km.
€400 for flights between 1,500 and 3,500 km (most flights between Italy and Morocco).
€600 for flights over 3,500 km (e.g. connecting flights to Sub-Saharan Africa or America).
How to request a refund and/or compensation from Royal Air Maroc?
You can request a Royal Air Maroc refund for a cancelled flight, flight overbooking, flight delay or exceptional circumstances through a dedicated portal, but you must specify the type of request to prevent the case from being closed.
Using the Online Form (Complaints): The main channel is the ‘Service Claims’ section on the official Royal Air Maroc website. Once you have submitted the form, you will receive a reference number by email. Keep this number safe: it is the only way to track the status of your request.
However, passengers often only proceed with a refund request, mainly because they are unaware of the conditions under which compensation is applicable or because they are told that the causes of the cancellation or delay were due to force majeure. Furthermore, claiming compensation from Royal Air Maroc can be difficult and involve long waiting times, with no guarantee of success. For these reasons, it is always advisable to rely on a team of professionals such as those at Rimborso al Volo who will handle all the paperwork for the passenger and verify everything the airline says about any exceptional circumstances to find out if they are actually entitled to compensation as well.
How to obtain a refund and/or compensation from Royal Air Maroc with the help of Rimborso Al Volo?
We offer a service to obtain financial compensation from Royal Air Maroc depending on the inconvenience caused by the flight.
By entrusting your Royal Air Maroc refund and compensation claim to the Rimborso al Volo team, you can be sure that the process will be faster than if you were to make the claim yourself. If legal action is required, the team will seek the assistance of legal experts to ensure that your rights are fully upheld!
Fill in the form and request your Royal Air Maroc refund.
FAQ Royal Air Maroc flight disruptions
If the flight departs from Morocco to Italy, am I entitled to €400?
Can I claim compensation if the delay is due to a technical fault?
The flight stopped in Casablanca and I missed my connection to Dakar. What am I entitled to?
I have a Cash & Miles ticket. Can I get a refund?
Lost, damaged or delayed luggage: what am I entitled to?
- Lost or Delayed Baggage
- Immediate report: Fill in the PIR form at the Lost & Found office at the airport.
- Within 21 days: You may request a refund for the purchase of essential items (hygiene, underwear) by presenting your receipts.
- Over 21 days: Your luggage is considered lost. You are entitled to compensation of up to approximately £1,300 (based on the value of the contents).
- Damaged Baggage: Claims must be submitted online or by post within 7 days of baggage delivery. It is essential to attach photos of the damage and the baggage identification tag.
Problems on the Flight? Get compensation up to 600€
Get compensation in the event of a delay, cancellation or overbooking occurred within the last 2 years.
