How to claim a refund and compensation from Qantas Airways
Traveling can be exciting, but unfortunately, some inconveniences can occur such as cancelled flights, overbooked flights, delayed flights o lost luggage. The good news is that in many situations, the passenger has the right to request a refund and/or compensation.
In the specific case of Qantas Airways flights, there are specific conditions and particular documents to be submitted, and we at Rimborso Al Volo are available to help you better understand the subject and assert your rights, guiding you through all the procedures.
The history of Qantas Airways
Qantas Airways is one of the world’s oldest airlines, founded in 1920. Nicknamed ‘The Flying Kangaroo’, it is based in Sydney and is a founding member of the oneworld alliance.
Qantas is renowned for pioneering ultra-long-haul flights, such as the direct Perth-London route. The airline is currently working on “Project Sunrise”, with the aim of operating the world’s longest flights, connecting Sydney directly to London and New York. In Italy, Qantas has resumed regular operations with its seasonal direct flight from Rome Fiumicino to Australia, confirming its position as an absolute leader in comfort and technological reliability.
Qantas Airways refunds and compensation: differences and case studies
Be careful not to get confused because there is a difference. Refund represents full or partial repayment of the amount of money paid (cost of the ticket and any extra expenses incurred) and is generally applicable because the flight could not be made. Compensation, on the other hand, is a sum of money, which varies in amount and is independent of the cost of the ticket and the actual making of the flight, that is due to the passenger to compensate for inconveniences suffered as a result of inefficiency on the part of the airline…but don’t worry because we will delve well into the two cases.
Qantas Airways refund: What is it and when are you entitled to it?
In accordance with Qantas’ global policies and EU regulations, you are entitled to a ticket refund in the following cases:
- Cancellation of the flight if the airline cancels the flight and you do not accept the proposed alternative flight.
- Significant schedule changes: If Qantas changes the flight schedule in such a way that it no longer suits your needs and no agreement can be reached on a new date.
Qantas Airways also includes the following cases:
Qantas Airways compensation: What is it and when are you entitled to it?
Compensation (or indemnity or financial compensation) has nothing to do with ticket refunds but is a sum of money owed to the passenger. when the disruption causes a significant loss of time. For Qantas flights departing from Italy, the following protections apply:
- Flight cancelled if you receive notification less than 14 days before departure and the proposed new flight has times that are significantly different from the original.
- Volo in ritardo se arrivi a destinazione con più di 3 ore di ritardo rispetto all’orario originale.
- Overbooked flight
- Inconveniences related to baggage delivery such as lost luggage o delayed baggage delivery
Compensation is thus compensation payable to the passenger for inefficiency on the part of the airline and is completely independent of the cost of the ticket.
The passenger does NOT have the right to claim any compensation when:
- was notified of the flight cancellation at least 14 days in advance
- unforeseen circumstances arise that are beyond the airline’s control, such as adverse weather conditions, safety risks, and other exceptional circumstances
If the passenger is not entitled to compensation from Qantas due to exceptional circumstances, may they be entitled to a refund?
Of course, if the flight has been cancelled due to a strike, adverse weather conditions or exceptional circumstances in general, the airline is required to rebook the passenger on the first available flight or refund the cost of the cancelled flight, in addition to paying any extra expenses.
How much is the Qantas Airways compensation?
As the distance between Italy and Australia exceeds 3,500 km, the amounts are the highest provided for by law:
- Cancelled flight: €600 per passenger. The amount may be reduced to 50% if the alternative flight arrives less than 4 hours late.
- Delayed flight, again €600 per passenger. The amount may be reduced to 50% if the alternative flight arrives less than 4 hours late.
- Damaged luggage, up to approximately €1,200 (subject to completion of the PIR form).
- Delayed baggage delivery, reimbursement of documented essential expenses up to a maximum of approximately €1,200.
How to request a refund and/or compensation from Qantas Airways?
You can request a refund from Qantas Airways for cancelled flights, overbooked flights, delayed flights or exceptional circumstances through its official digital channels:
Customer Care Portal: On the official qantas.com website, there is a ‘Customer Feedback’ form where you can enter your booking reference number (PNR) and details of your complaint.
Documentation: Keep your boarding passes (including digital ones) and receipts for essential expenses (meals or hotels if not provided by the company).
Timing: For flights from Italy, you have up to 2 years to claim compensation.
However, passengers often only proceed with a refund request, mainly because they are unaware of the conditions under which compensation is applicable or because they are told that the causes of the cancellation or delay were due to force majeure. Furthermore, claiming compensation from Qantas can be difficult and involve long waiting times, with no guarantee of success. For these reasons, it is always advisable to rely on a team of professionals such as those at Rimborso al Volo who will handle all the paperwork for the passenger and verify everything the airline says about any exceptional circumstances to find out if they are actually entitled to compensation as well.
How to obtain a refund and/or compensation from Qantas Airways with the help of Rimborso Al Volo?
We offer a service to obtain financial compensation from Qantas Airways depending on the inconvenience caused by the flight.
By entrusting your Qantas Airways refund and compensation claim to the Rimborso al Volo team, you can be sure that it will be processed much faster than if you were to submit it yourself. If legal action is required, the team will seek the assistance of legal experts to ensure that your rights are fully upheld!
Fill out the form and request your Qantas Airways refund.
FAQ Flight disruptions Qantas Airways
Qantas Airways flight canceled: what am I entitled to?
Qantas Airways flight delay: what am I entitled to?
Qantas Airways flight canceled or delayed due to exceptional circumstances: what am I entitled to?
Does the Qantas flight depart from Australia to Italy?
Lost or damaged baggage Qantas Airways: what am I entitled to?
Problems on the Flight? Get compensation up to 600€
Get compensation in the event of a delay, cancellation or overbooking occurred within the last 2 years.
