How to request a refund from Vueling
Useful information for Vueling compensation and refund for your ticket. Claim your compensation with reimbursementalvolo.it!
The history of the airline Vueling
Vueling is a Spanish low-cost airline, founded in 2004 in Barcelona.
The 155 destinations served by Vueling are in Europe, Asia and Africa, counting on a fleet of 100 aircraft. It recorded a 20.1 percent increase in 2011, carrying 14.8 million passengers and ranking as Spain’s second largest airline, after Vueling.
Be careful not to confuse Reimbursement and Compensation!
Let’s look at the differences:
- REFUND is provided in case of flight cancellation only when the airline does not re-route you to an alternate flight. So you are entitled to a refund if you don’t physically get on the plane, either by cancellation or overbooking. You are also entitled to REFUND of extra expenses you incurred as a result of flight cancellation, such as food, hotel accommodation. You are also entitled to REFUND in case of exceptional circumstances, i.e., those situations for which the Company is not held responsible for the inconvenience it created for you such as adverse weather conditions, strike, health alert;
- REIMBURSEMENT (or compensation or monetary compensation) has nothing to do with the cost of your ticket, but is a sum of money you are entitled to for inconveniences suffered as a result of flight cancellation, delay, or overbooking as defined by the 2001 Montreal Convention. Regarding RESTRICTION, this is NOT due to you in case of exceptional circumstances or if you were notified of the cancellation at least 14 days in advance. It is therefore compensation you are entitled to for inefficiency on the part of the airline completely independent of the cost of the ticket.
It happens that passengers only ask for REFUND because they don’t know that they are also entitled to REIMBURSEMENT, or because they are told that the causes of the cancellation or delay were force majeure.
We at rimborsoalvolo.it do all the checks on what the airline says about any exceptional circumstances to find out if you are actually entitled to compensation as well!
You can find more information about airline reimbursement and compensation lawsuits
How to claim compensation with Vueling
If your flight was canceled, arrived at least 180 minutes late, or you were denied boarding due to overbooking, you are entitled to compensation that varies depending on the distance between your departure and arrival airports, specifically:
- € 250.00 for all routes less than or equal to 1,500 km
- €400.00 for routes between 1,500 km and 3,500 km
- € 600.00 for routes over 3500 km
We will now look in detail at the various cases that can occur and explain how to proceed in case:
- Vueling canceled your flight
- Vueling made you arrive at your destination 3 hours or more late
- Vueling denied you boarding due to overbooking.
When the passenger is entitled to a Vueling refund
Following the cancellation of your Vueling flight, the airline is required to pay you monetary compensation, this is what the Passenger Bill of Rights states, a practical guide in which Enac has summarized useful information for air travelers.
As we mentioned, monetary compensation varies depending on the distance between the departure and arrival airports, specifically:
€ 250.00 for all routes less than or equal to 1500 km
€ 400.00 for routes between 1500 and 3500 km
€ 600.00 for routes greater than 3500 km
This compensation is due if Vueling has not given you notice at least 14 days in advance or has not offered you an alternative flight within 7 days of departure.
As enshrined in European Regulation No. 261/2004, Vueling is not liable if the cancellation is a result of air traffic controller strikes, adverse weather conditions or health alert, political instability events, safety hazards on the ground and/or in flight. In these cases, Vueling does not provide compensation to the passenger who suffered the inconvenience.
How to get a refund from Vueling
Rimborsoalvolo.it offers a service for the customer aimed at obtaining monetary compensation from Vueling depending on the air discomfort caused.
By relying on the staff of Reimbursement on Flight for your Vueling reimbursement claim, surely the timeframe will be faster than a claim made to Vueling independently. In the event that you do not reach an amicable settlement with Vueling but have to go through the legal process, we will turn to legal experts who work with us and move forward until we have asserted your rights.
We at Reimbursement on the Fly will handle your claim. Find out how to apply for your refund.
FAQ Flight inconveniences with Vueling
What can I do if my Vueling flight has been cancelled?
- Ticket Refund: Cancel the trip and request a refund of the ticket cost
- Alternate flight: Be rerouted to the first available flight with the same destination
- Reimbursement of extra expenses incurred as a result of the inconvenience, such as extra nights in hotels, unscheduled transportation, meals, etc. To obtain reimbursement, it is necessary to keep and submit all receipts
- Compensation: Between €250 and €600 depending on the distance. Compensation can be obtained when the passenger was not notified in time and in cases where the cause of cancellation is strictly due to Vueling (in cases of exceptional circumstances, the passenger is only entitled to a refund).
What can I do if my Vueling flight is delayed?
- For an Vueling flight delay of more than 3 hours, you can request:
- Compensation: €250 for routes ≤1500 km, €400 for routes between 1500-3500 km, €600 for routes >3500 km, if not notified in time and in cases where the cause of cancellation is strictly due to Emirates (you are NOT entitled to reimbursement in cases of exceptional circumstances).
- For an Vueling flight delay of more than 5 hours (comparable to a canceled flight), you can request:
- Refund: Refund of ticket cost and flight cancellation
- Alternate flight: Be rerouted to the first available flight with the same destination
- Reimbursement of extra expenses incurred as a result of the inconvenience, such as extra nights in hotels, unscheduled transportation, meals, etc. To obtain reimbursement, it is necessary to keep and submit all receipts
- Compensation: As for delays of more than 3 hours, from €250 to €600 depending on the route.
What can I do if my Vueling flight is canceled or delayed due to external circumstances?
- Refund: Cancel the trip and request a refund of the ticket cost
- Alternatives: Being re-routed on an alternate flight.
- Reimbursement of extra expenses: incurred as a result of the inconvenience, such as extra nights in hotels, unscheduled transportation, meals, etc. To obtain reimbursement, it is necessary to keep all receipts
What can I do if my Vueling flight is overbooked and I have been denied boarding?
- Choose whether to get refund your ticket price or have you re-routed on an alternate flight offered by Vueling
- Seeking assistance or reimbursement of extra expenses incurred (which must be documented) such as meals, extra nights in hotels, unplanned transportation, etc.
- Compensation for overbooking: variable amount depending on the route, €250 for routes ≤1500 km, €400 for routes between 1500-3500 km, €600 for routes >3500 km.
What can I do if Vueling has lost my luggage?
- Reimbursement of expenses incurred for basic necessities and clothing, purchased in lieu of those contained in the lost luggage. The reimbursable amount is limited to strictly necessary purchases (any luxury items, although potentially present in the lost baggage, are not reimbursable).
- Compensation: Compensation for the value of luggage and contained goods up to a maximum of SDR 1,000 approximately €1164.
What can I do if Vueling has delivered my baggage late?
- Reimbursement of expenses incurred for basic necessities and clothing, purchased in lieu of those contained in the lost luggage. The reimbursable amount is limited to strictly necessary purchases (any luxury items, although potentially present in the lost baggage, are not reimbursable).
- Compensation: Compensation for each day's delay in baggage delivery which may consist of up to a maximum of SDR 1,000 approximately €1164.
Discomfort at the airport? Get compensation up to 600€
Get compensation in the event of a delay, cancellation or overbooking occurred within the last 2 years.
