How to request reimbursement from Lufthansa
If you’re one of the many passengers who’s experienced a flight disruption with Lufthansa and are wondering whether you can claim a refund and/or compensation, we have great news for you! According to the Passenger Rights Charter, depending on the situation, you can obtain a refund and compensation for a canceled flight, a refund and compensation for a delayed flight, a refund and compensation for denied boarding due to overbooking, or a compensation for lost baggage
We at Rimborso Al Volo are ready to help you better understand the situation and assert your rights, guiding you through all the procedures.
The history of the airline Lufthansa
Lufthansa was founded in 1926 following the merger between the companies “Uberwald Aero Lloyd” (DAL) and “Junkers Luftverkehr” with registered offices in Berlin, even if in reality it was not able to fly in the skies of West Berlin until the collapse of the communist regime and the consequent end of the occupation regime.
Deutsche Lufthansa AG is Germany’s leading airline, Europe’s largest airline, and the world’s seventh largest in terms of passenger numbers and operating revenue.
It owns numerous regional and national airlines, including Air Dolomiti, Brussels Airlines, Eurowings, Austrian Airways, and Swiss Air. It is also a founding member of Star Alliance, one of the most important global airline alliances.
Lufthansa’s fleet comprises more than 340 aircraft, serves 215 destinations worldwide, and employs 117,000 people.
Curiosity.
- Where does the name come from? The name is composed of two parts: Luft, which in German means “air” and Hansa which in German means “Hanseatic League” which was a trading organization in Northern Europe during the Middle Ages.
- The first Boeing 737 was purchased by the German airline and Lufthansa is the only user of the Boeing 737-100.
- In 2003, Lufthansa opened a terminal at Munich Airport, the first in Europe to be partly owned by an airline.
- Since 2004, the Company has provided an internet connection service on aircraft
- In 2018, the company’s logo changed and yellow permanently disappeared from its aircraft livery.
- The “Little Red Riding Hood” service, launched in the late 1960s, provides assistance to unaccompanied children and passengers with reduced mobility. When the service was introduced, attendants wore red hats instead of the blue ones worn by flight attendants. This allowed them to be recognized by passengers who requested their assistance, which led to the name “Little Red Riding Hood.” Over 270,000 passengers request this type of assistance each year, and nearly 50,000 are children unaccompanied by their parents. The service for unaccompanied minors is subject to a fee, while the service for passengers with reduced mobility is completely free, but both must be booked.
Lufthansa Refund
The Lufthansa refund is the refund of the sum of money paid in the event of:
- Flight canceled
- Overbooked flight
- Flight delayed by 5 hours or more
- Exceptional circumstances for which the company cannot be held responsible for the inconvenience and missed departure, such as adverse weather conditions, strikes, health alerts
In these cases, the Company will offer the option of re-routing on an alternative flight or the passenger can request a refund of the Lufthansa flight ticket.
There is also the reimbursement of extra expenses which occurs in the event that, following rerouting on an alternative flight or a delay, the airline, which is required to provide assistance to passengers (i.e. food and drinks, any hotel accommodations if one or more overnight stays are required, or transfers from the airport to the accommodation location and vice versa), is unable to provide these services and therefore the passenger is obliged to advance the expenses.
Lufthansa Compensation
Lufthansa compensation (or indemnity or pecuniary compensation) is a sum of money that is due to the passenger to compensate for the inconvenience suffered as a result of:
- Flight canceled
- Denied boarding due to overbooking
- Flight delayed by more than 3 hours
- Lost baggage or delayed baggage
Passengers are NOT entitled to compensation in cases where:
- Lufthansa notified passengers at least 14 days in advance
- The cancellation or delay occurred as a result of extraordinary circumstances not directly attributable to Lufthansa such as air traffic control, weather conditions, civil unrest, terrorist alerts and security reasons and strikes
Sometimes passengers only request a REFUND because they’re unaware they’re also entitled to COMPENSATION, or because they’re told the cancellation or delay was due to force majeure.
At RimborsoalVolo.it, we thoroughly verify the airline’s statements regarding any exceptional circumstances to determine whether passengers are actually entitled to financial compensation.
You can find more information about flight refunds and compensation.
How can you get compensation from Lufthansa?
You can get compensation from Lufthansa if your flight was canceled, delayed by at least 3 hours, or you were denied boarding due to overbooking. The compensation, according to the The passenger rights charter varies depending on the distance between the departure and arrival airports, in particular:
- €250.00 for all journeys of 1,500 km or less
- €400.00 for journeys between 1,500 km and 3,500 km
- €600.00 for journeys over 3,500 km
RimborsoalVolo.it offers a service aimed at obtaining financial compensation from Lufthansa depending on the flight disruption caused.
By relying on the Rimborso al Volo staff for your Lufthansa refund request, the process will certainly be quicker than if you filed a request with Lufthansa independently. If an amicable agreement with Lufthansa isn’t reached and you need to take legal action, we will consult with our legal experts and pursue your claims until you have secured your rights.
We at RimborsoalVolo.it will handle your compensation request quickly and easily! Find out how requesting your refund.
FAQ Lufthansa flights inconveniences
What can I do if my Lufthansa flight has been cancelled?
- Ticket Refund: Cancel the trip and request a refund of the ticket cost
- Alternate flight: Be rerouted to the first available flight with the same destination
- Reimbursement of extra expenses incurred as a result of the inconvenience, such as extra nights in hotels, unscheduled transportation, meals, etc. To obtain reimbursement, it is necessary to keep and submit all receipts
- Compensation: Between €250 and €600 depending on the distance. Compensation can be obtained when the passenger was not notified in time and in cases where the cause of cancellation is strictly due to Emirates (in cases of exceptional circumstances, the passenger is only entitled to a refund).
What can I do if my Lufthansa flight is delayed?
- For an Lufthansa flight delay of more than 3 hours, you can request:
- Compensation: €250 for routes ≤1500 km, €400 for routes between 1500-3500 km, €600 for routes >3500 km, if not notified in time and in cases where the cause of cancellation is strictly due to Emirates (you are NOT entitled to reimbursement in cases of exceptional circumstances).
- For an Lufthansa flight delay of more than 5 hours (comparable to a canceled flight), you can request:
- Refund: Refund of ticket cost and flight cancellation
- Alternate flight: Be rerouted to the first available flight with the same destination
- Reimbursement of extra expenses incurred as a result of the inconvenience, such as extra nights in hotels, unscheduled transportation, meals, etc. To obtain reimbursement, it is necessary to keep and submit all receipts
- Compensation: As for delays of more than 3 hours, from €250 to €600 depending on the route.
What can I do if my Lufthansa flight is canceled or delayed due to external circumstances?
- Refund: Cancel the trip and request a refund of the ticket cost
- Alternatives: Being re-routed on an alternate flight.
- Reimbursement of extra expenses: incurred as a result of the inconvenience, such as extra nights in hotels, unscheduled transportation, meals, etc. To obtain reimbursement, it is necessary to keep all receipts
What can I do if my Lufthansa flight is overbooked and I have been denied boarding?
- Choose whether to get refund your ticket price or have you re-routed on an alternate flight offered by Lufthansa
- Seeking assistance or reimbursement of extra expenses incurred (which must be documented) such as meals, extra nights in hotels, unplanned transportation, etc.
- Compensation for overbooking: variable amount depending on the route, €250 for routes ≤1500 km, €400 for routes between 1500-3500 km, €600 for routes >3500 km.
What can I do if Lufthansa has lost my luggage?
- Reimbursement of expenses incurred for basic necessities and clothing, purchased in lieu of those contained in the lost luggage. The reimbursable amount is limited to strictly necessary purchases (any luxury items, although potentially present in the lost baggage, are not reimbursable).
- Compensation: Compensation for the value of luggage and contained goods up to a maximum of SDR 1,000 approximately €1164.
Problems on the Flight? Get compensation up to 600€
Get compensation in the event of a delay, cancellation or overbooking occurred within the last 2 years.
