How to Claim Refund and Compensation from ITA
ITA Airways has the right to refund and compensate the passenger in case you have suffered any inconvenience. The discomfort may be related to the flight as the Flight cancellation, flight delay, denied boarding due to overbooking, or inconvenience related to baggage delivery, such as lost or delayed baggage.
You can request an ITA Airways refund and compensation directly from the airline’s website or through intermediaries such as Rimborso al Volo, which will handle all the paperwork for you.
In the following paragraphs, we’ll explain how to proceed depending on the specific circumstances and how Rimborsoalvolo.it can help you assert your passenger rights.
The history of the company ITA Airways (formerly Alitalia)
ITA Airways, la compagnia aerea nata dalle ceneri di Alitalia, è stata fondata il 15 ottobre 2021.
Alitalia, founded in 1946, was the Italian flag carrier for over 75 years. At the time of the transition, Alitalia operated a diverse fleet, including aircraft such as the Airbus A320 and Boeing 777, serving approximately 100 global destinations. Alitalia’s distinctive features included high-quality inflight service and a strong tradition in Italian aviation. ITA Airways continues this legacy with a modern fleet of approximately 66 aircraft, covering over 60 domestic and international destinations, placing a strong focus on sustainability, passenger comfort and technological innovation. The headquarters are in Rome, with an operational hub at Rome-Fiumicino Airport.
Curiosities about the uniforms
Alitalia has always paid particular attention to its uniforms, entrusting their creation to the most famous fashion houses in Italy. In the 1950s, the uniforms were designed by the Fontana sisters, followed by Laura Biagiotti in the 1960s, and by Mila Schön in the 70s. In the 80s, Marta Marzotto and Renato Balestra left their mark, until the arrival of the Giorgio Armani-designed uniforms.
In 2016, there was a radical change with the new uniforms designed by Ettore Bilotta. The uniforms introduced bright colors: red and green for ground and flight attendants, respectively. Ground attendants wore red tights with a green suit and hat, while flight attendants wore green tights with a red suit and hat. Stewards wore gray uniforms with red or green ties, depending on their flight or ground duties.
These uniforms, received with little enthusiasm, lasted less than two years: the colored stockings were replaced with flesh-colored ones and later, Alberta Ferretti was commissioned to design new uniforms, presented in Milan in June 2018. Ferretti made the uniforms for free, in exchange for permission to use the Alitalia brand for a collection.
With the transition from Alitalia to ITA Airways, the airline introduced new uniforms to mark the beginning of a new era. The current uniforms, presented in 2021, were designed by fashion designer Brunello Cucinelli.. These uniforms reflect elegance and modernity, while maintaining a touch of Italian tradition. The hostesses and stewards wear navy blue suits with gold details, giving them a refined and professional look. Accessories, such as scarves and ties, are coordinated to add a distinctive and recognizable touch, maintaining the airline’s visual identity.
ITA Airways Refund
How does ITA Airways refund work?
A REFUND is the airline’s return of a sum of money paid. There are two types of REFUND:
- Airline ticket refund, meaning the cost of the air ticket will be refunded using the same method used to purchase it (e.g., bank transfer) or the value of the ticket will be refunded via vouchers, which can be used, for example, to purchase other airline tickets.
- Reimbursement of extra expenses, that is, the reimbursement of expenses the passenger had to incur as a result of the inconvenience, such as hotel stays, unexpected travel, meals, etc. To obtain a refund, you must present all the documentation, so make sure you have all the receipts!
A REFUND can be requested from ITA Airways in the following cases:
- flight cancelled
- denied boarding due to overbooking
- flight delayed by more than 5 hours (which is equivalent to a cancellation)
- Failure to depart due to other exceptional circumstances for which the airline cannot be held responsible, such as air traffic control, adverse weather conditions or natural disasters, strikes (other than those undertaken by ITA Airways staff), terrorist or security threats, airport or runway closures, civil unrest
Following these inconveniences, ITA Airways will offer the possibility of:
- cancel the reservation and request a refund of the ticket or
- re-route the passenger on the next available flight on the same or similar route and offer the passenger full assistance, all expenses, or guarantee reimbursement of any extra expenses incurred and documented by the passenger.
WARNING: Do not confuse a refund with compensation, which is a sum of money to compensate for the inconvenience suffered. In cases of cancelled, overbooked, or delayed flights, you may be entitled to both.
ITA Airways Compensation
When can I claim compensation from ITA Airways?
COMPENSATION (or indemnity or financial compensation) has nothing to do with the cost of the ticket, but is a sum of money that is due to the passenger, to compensate for the inconvenience suffered as a result of airline disruptions. Compensation can be requested from ITA Airways in cases of: :
- flight cancelled
- denied boarding due to overbooking
- Flight delayed more than 3 hours upon arrival
However, there are two circumstances in which compensation CANNOT be obtained.
When are you not entitled to ITA Airways compensation?
You are not entitled to compensation from ITA Airways in the following cases:
- Extraordinary circumstances: If the cancellation or delay of the flight is caused by extraordinary circumstances for which ITA Airways cannot be held responsible, such as adverse weather conditions or other situations that could endanger passengers, then you are NOT entitled to compensation. Airlines often inform passengers that the causes of the disruption are exceptional, thus preventing them from filing a compensation claim. The Flight Refund Team ensures that the airline’s statements are truthful to ensure that all passenger rights are respected.
- Cancellation notice in the following cases:
- If you were notified of the flight cancellation at least 2 weeks before the scheduled departure time, then you are NOT entitled to compensation.
- If you were notified of the cancellation between 2 weeks and 7 days before the scheduled departure time and were reprotected on a flight arriving at your final destination within 4 hours of the scheduled arrival time.
- If you were notified of the cancellation less than 7 days before the scheduled departure time and were reprotected on a flight arriving at your final destination within 2 hours of the scheduled arrival time.
How much does ITA Airways compensate?
As we’ve seen, in cases of flight delays, cancellations, or denied boarding due to overbooking, you can request compensation. According to Regulation (EC) No. 261/2004, ITA Airways must compensate the passenger for an amount which is calculated based on the route (intra-Community or international) and the distance travelled
- €250 for all air routes less than or equal to 1500 km
- €400 for all intra-Community air routes greater than 1500 km and for all international routes between 1500 and 3500 km
- €600 for international air routes over 3500 km.
For baggage-related inconveniences (lost baggage or delayed baggage)ITA Airways must compensate based on the number of days of disruption. The maximum compensation amount is of 1,000 SDRs (approximately 1,164 euros) and occurs at the end of the 21-day waiting period, when the baggage is officially declared missing.
How to get refund and compensation from ITA Airways
To obtain a refund for your ITA Airways flight ticket, reimbursement for additional expenses, and compensation for damages, you must submit a formal request for reimbursement and compensation directly to ITA Airways using the forms on the official website or through authorized intermediaries such as Rimborsoalvolo.it.
In the case of a Flight Refund, the procedure is very simple: just fill out the online request form and within 24 hours the team will respond with confirmation that the request has been received. From that moment on, Rimborso al Volo will handle the passenger’s formal request to ITA Airways.
To proceed with the request, it is necessary to retain and present all documents relating to the cancelled, postponed, overbooked, or baggage delivery-related flight, in particular:
- air booking
- boarding pass
- any receipts of expenditures made
- possible PIR code (Property Irregularity Report) in case of inconvenience with luggage, issued at the time of reporting at the airport to the lost and found office
- possible overbooking certificate issued by the airline at the time of denied boarding
How can we help you get refunds and compensation due?
We at Rimborso al Volo offer a service aimed at obtaining COMPENSATION and REIMBURSEMENT from ITA Airways for any additional expenses depending on the flight disruption caused.
We are committed to providing the most comprehensive assistance possible to ensure full passenger protection against ITA Airways.
It often happens that passengers simply request a REFUND because they are unaware that they are also entitled to COMPENSATION, or because they are told that the cancellation or delay was due to force majeure. We carry out thorough checks on the Company’s declarations, regarding any exceptional circumstances, to ensure that all passenger rights are effectively respected.
This may also include the possibility of proceeding, if necessary, before a justice of the peace through collaboration with legal experts. We will continue until we have asserted your rights!
Request a refund and compensation from ITA Airways by filling out our form.
FAQ Disruptions on ITA Airways flights
What can I do if my ITA flight has been cancelled?
- Ticket Refund: Cancel the trip and request a refund of the ticket cost
- Alternate flight: Be rerouted to the first available flight with the same destination
- Reimbursement of extra expenses incurred as a result of the inconvenience, such as extra nights in hotels, unscheduled transportation, meals, etc. To obtain reimbursement, it is necessary to keep and submit all receipts
- Compensation: Between €250 and €600 depending on the distance. Compensation can be obtained when the passenger was not notified in time and in cases where the cause of cancellation is strictly due to Emirates (in cases of exceptional circumstances, the passenger is only entitled to a refund).
What can I do if my ITA flight has been cancelled?
- Ticket Refund: Cancel the trip and request a refund of the ticket cost
- Alternate flight: Be rerouted to the first available flight with the same destination
- Reimbursement of extra expenses incurred as a result of the inconvenience, such as extra nights in hotels, unscheduled transportation, meals, etc. To obtain reimbursement, it is necessary to keep and submit all receipts
- Compensation: Between €250 and €600 depending on the distance. Compensation can be obtained when the passenger was not notified in time and in cases where the cause of cancellation is strictly due to Emirates (in cases of exceptional circumstances, the passenger is only entitled to a refund).
What can I do if my ITAflight is delayed?
- For an ITA flight delay of more than 3 hours, you can request:
- Compensation: €250 for routes ≤1500 km, €400 for routes between 1500-3500 km, €600 for routes >3500 km, if not notified in time and in cases where the cause of cancellation is strictly due to Emirates (you are NOT entitled to reimbursement in cases of exceptional circumstances).
- For an ITA flight delay of more than 5 hours (comparable to a canceled flight), you can request:
- Refund: Refund of ticket cost and flight cancellation
- Alternate flight: Be rerouted to the first available flight with the same destination
- Reimbursement of extra expenses incurred as a result of the inconvenience, such as extra nights in hotels, unscheduled transportation, meals, etc. To obtain reimbursement, it is necessary to keep and submit all receipts
- Compensation: As for delays of more than 3 hours, from €250 to €600 depending on the route.
What can I do if my ITA flight is canceled or delayed due to external circumstances?
- Refund: Cancel the trip and request a refund of the ticket cost
- Alternatives: Being re-routed on an alternate flight.
- Reimbursement of extra expenses: incurred as a result of the inconvenience, such as extra nights in hotels, unscheduled transportation, meals, etc. To obtain reimbursement, it is necessary to keep all receipts
What can I do if my ITA flight is overbooked and I have been denied boarding?
- Choose whether to get refund your ticket price or have you re-routed on an alternate flight offered by Emirates
- Seeking assistance or reimbursement of extra expenses incurred (which must be documented) such as meals, extra nights in hotels, unplanned transportation, etc.
- Compensation for overbooking: variable amount depending on the route, €250 for routes ≤1500 km, €400 for routes between 1500-3500 km, €600 for routes >3500 km.
What can I do if ITA has lost my luggage?
- Reimbursement of expenses incurred for basic necessities and clothing, purchased in lieu of those contained in the lost luggage. The reimbursable amount is limited to strictly necessary purchases (any luxury items, although potentially present in the lost baggage, are not reimbursable).
- Compensation: Compensation for the value of luggage and contained goods up to a maximum of SDR 1,000 approximately €1164.
What can I do if ITA has delivered my baggage late?
- Reimbursement of expenses incurred for basic necessities and clothing, purchased in lieu of those contained in the lost luggage. The reimbursable amount is limited to strictly necessary purchases (any luxury items, although potentially present in the lost baggage, are not reimbursable).
- Compensation: Compensation for each day's delay in baggage delivery which may consist of up to a maximum of SDR 1,000 approximately €1164.
Problems on the Flight? Get compensation up to 600€
Get compensation in the event of a delay, cancellation or overbooking occurred within the last 2 years.
