Refund and Compensation for delayed baggage delivery
If your baggage was delivered late during your trip, you should know that you are entitled to appropriate compensation and the reimbursement of expenses for the purchase of clothing and essential items. With Rimborsoalvolo.it, we provide you with the information and resources needed to claim what you’re entitled to under the regulations governing air passenger rights.
Passenger rights in case of delayed baggage delivery
In the event of delayed baggage delivery, the passenger is entitled to:
- reimbursement of expenses incurred
for the purchase of clothing and other essential items to replace those contained in the delayed baggage. The reimbursable amount is based on the situation and limited to strictly necessary purchases (luxury goods, even if potentially in the baggage, are not eligible for reimbursement). - compensation for each day of delay in baggage delivery,
up to a maximum of 1,131 SDR (a standard monetary unit defined by the International Monetary Fund, approximately €1,300) for airlines operating within the European Union and countries adhering to the Montreal Convention.
What to do if your baggage doesn’t arrive at the airport?
The first thing to do is to report the issue at the airport’s customer service desk (Lost and Found office), where you will be asked to:
- provide a detailed description of the baggage, including any valuable items inside
- fill out the complaint form (P.I.R., Property Irregularity Report), where you will be given a unique baggage reference code. This code is used to track the status of the claim and for any future communication with the airline
If the baggage has not been found within 21 days of the report, you may submit a formal request for reimbursement and compensation for lost baggage; if the baggage is found, you can then request reimbursement and compensation for delayed baggage delivery.
How to claim compensation and reimbursement for delayed baggage delivery?
1. Have all the required documentation
To claim compensation for delayed baggage and reimbursement of expenses, it is essential to ensure you have the necessary documentation:
- Flight ticket (the airline’s confirmation email is sufficient)
- Boarding pass
- Baggage tag, issued when the luggage is checked in
- A list of the contents of the baggage
- PIR code (Property Irregularity Report) issued at the time of the report at the airport
- Receipts for clothing and other essential items purchased to replace personal belongings inside the baggage. The reimbursable amount is based on the situation and limited to strictly necessary purchases. Luxury item purchases, even if they were in the lost luggage, are not eligible for reimbursement.
2. Submit the formal request to the airline
You can submit a formal claim for reimbursement and compensation for delayed baggage delivery within 21 days of the baggage being returned to you.
In this case, it is recommended to submit the claim via certified email (PEC) or registered mail with return receipt to ensure proof of the submission date.
If the airline fails to respond to the claim or offers an inadequate settlement, you can seek legal assistance to enforce your rights.
Rimborsoalvolo.it can assist you both with the reimbursement request and the compensation claim.
How we can help you with reimbursement and compensation claims for delayed baggage delivery
Rimborsoalvolo.it acts on your behalf to obtain reimbursement of expenses and compensation for delayed baggage according to the limits set by the Montreal Convention, which defines the maximum amount of compensation that the airline is required to pay to the affected passenger.
Rimborsoalvolo.it provides comprehensive assistance to ensure that all passenger rights are respected. This includes the option to pursue legal action before the Justice of the Peace if necessary, through collaboration with legal experts.
Airport disruption? Claim compensation of up to 600€
Get compensation for delays, cancellations, or overbooking that occurred within the last 2 years.
