How to request a refund from Tap Portugal
Useful information for Tap Portugal compensation and refund for your ticket. Claim your compensation with reimbursementalvolo.it!
The history of the Tap Portugal airline
Tap Portugal, established in 1945, is Portugal’s leading airline.
Its fleet of 77 Airbus aircraft flies to 88 international destinations including Africa, North America, and South America, earning it leadership in the South American route market.
Since 2005, it has been a member of Star Alliance, the world’s largest airline alliance.
Hub Tap:
Lisbon – Portela
If you, too, are one of those many passengers who has experienced airline inconvenience with Tap and are wondering if you can claim a refund and/or compensation for a delayed, canceled or overbooked flight, we have great news for you!
You can receive up to €600 compensation per passenger. In the next paragraphs we will explain how to proceed according to the cases that may occur.
Be careful not to confuse Reimbursement and Compensation!
Let’s look at the differences:
- REFUND is provided in case of flight cancellation only when the airline does not re-route you to an alternate flight. So you are entitled to a refund if you don’t physically get on the plane, either by cancellation or overbooking. You are also entitled to REFUND of extra expenses you incurred as a result of flight cancellation, such as food, hotel accommodation. You are also entitled to REFUND in case of exceptional circumstances, i.e., those situations for which the Company is not held responsible for the inconvenience it created for you such as adverse weather conditions, strike, health alert;
- REIMBURSEMENT (or compensation or monetary compensation) has nothing to do with the cost of your ticket, but is a sum of money you are entitled to for inconveniences suffered as a result of flight cancellation, delay, or overbooking as defined by the 2001 Montreal Convention. Regarding RESTRICTION, this is NOT due to you in case of exceptional circumstances or if you were notified of the cancellation at least 14 days in advance. It is therefore compensation you are entitled to for inefficiency on the part of the airline completely independent of the cost of the ticket.
It happens that passengers only ask for REFUND because they don’t know that they are also entitled to REIMBURSEMENT, or because they are told that the causes of the cancellation or delay were force majeure.
We at rimborsoalvolo.it do all the checks on what the airline says about any exceptional circumstances to find out if you are actually entitled to compensation as well!
You can find more information about airline reimbursement and compensation lawsuits
How can you get compensation from Tap Portugal in case of cancellation, delay more than 3 hours or overbooking?
If your flight was canceled, arrived at least 180 minutes late, or you were denied boarding due to overbooking, you are entitled to compensation that varies depending on the distance between your departure and arrival airports, specifically:
- € 250.00 for all routes less than or equal to 1,500 km
- €400.00 for routes between 1,500 km and 3,500 km
- € 600.00 for routes over 3500 km
We will now look in detail at the various cases that can occur and explain how to proceed in case:
- Tap Portugal canceled your flight
- Tap Portugal made you arrive at your destination 3 hours or more late
- Tap Portugal denied you boarding due to overbooking.
What does the Passenger Bill of Rights say in case of flight cancellation by Tap Portugal?
Following the cancellation of your Tap Portugalflight , the airline is required to pay you monetary compensation, this is what the Passenger’s Bill of Rights states, a practical guide in which Enac has summarized useful information for air travelers.
As we mentioned, monetary compensation varies depending on the distance between the departure and arrival airports, specifically:
- € 250.00 for all routes less than or equal to 1500 km
- € 400.00 for routes between 1500 and 3500 km
- € 600.00 for routes over 3500 km
This compensation is due if Tap Portugal has not given you notice at least 14 days in advance or has not offered you an alternative flight within 7 days of departure.
As stipulated in European Regulation No. 261/2004,Tap Portugal is not responsible if the cancellation is a consequence of air traffic controllers’ strikes, adverse weather conditions or health alert, political instability events, safety risks on the ground and/or in flight. In these cases Tap does not provide compensation to the passenger who suffered the inconvenience.
How to get a refund from Tap Portugal
To submit your claim to us, we only ask for your first name, last name, and an email address/phone number at which to contact you, as well as the date and flight number. With this little information about your Tap Portugal flight, we will be able to tell you whether you are entitled to compensation, a refund, or both! In 24 hours you will receive an email from us telling you if we can take over your case.
If we confirm that you are entitled to reimbursement, what should you send us?
In the email notifying you that we have accepted your case, you will find indication of the documents we need to start your case for reimbursement. It usually takes only four:
- The Social Security numbers of all passengers on your reservation;
- Booking your Tap Portugal flight;
- The boarding passes of all passengers on your Tap reservation ;
- The warrant (which we send you as an attachment) with the first name, last name and signature of all passengers on your reservation;
- If you have extra expenses, don’t forget to also send us any receipts or receipts documenting them.
Applying for reimbursement for an inconvenience suffered with Tap Portugal is a very important action that, if you have suffered the inconveniences we have described in the paragraphs above, you should definitely take in order to get your compensation, which can be up to 600 €.
You can find more information at this page to claim refund and compensation for your flight
Discomfort at the airport? Get compensation up to 600€
Get compensation in the event of a delay, cancellation or overbooking occurred within the last 2 years.
