How to Claim Refund and Compensation from ITA Airways
ITA Airways has the right to Refund and compensate the passenger In case he has experienced discomfort. The discomfort may be flight-related such as the flight cancellation, a airline delay, the denied boarding due to overbooking or the inconvenience may be related to baggage delivery, such as a lost luggage o delivered late.
One can apply for ITA Airways refund and ITA Airways compensation directly from the airline’s website or through intermediaries such as Reimbursement on Flight who handle all the paperwork, instead of the passenger.
In the next few paragraphs we will explain how to proceed depending on the cases that may occur and how RefundFlight.com can help you assert your passenger rights.
The history of the company ITA Airways (formerly Alitalia)
ITA Airways, the airline born from the ashes of Alitalia, was founded on October 15, 2021.
Alitalia, founded in 1946, was the Italy’s national airline for more than 75 years. At the time of the transition, Alitalia operated with a diverse fleet, including aircraft such as the Airbus A320 and Boeing 777, serving about 100 global destinations. Distinctive features of Alitalia included high-quality in-flight service and a strong tradition in Italian aviation. ITA Airways continues this legacy with a Modern fleet of about 66 aircraft, covering more than 60 domestic and international destinations, placing a strong focus on sustainability, passenger comfort and technological innovation. It is headquartered in Rome, with an operational hub at Rome-Fiumicino Airport.
Interesting facts about uniforms
Alitalia has always paid special attention to its uniforms, entrusting the creation to Italy’s most celebrated fashion houses. In the 1950s, uniforms were designed by the Fontana sisters, followed by Laura Biagiotti in the 1960s, and by Mila Schön In the 1970s. In the 1980s, Marta Marzotto and Renato Balestra have left their mark, until the arrival of uniforms designed by Giorgio Armani.
In 2016, there was a radical change with new uniforms designed by Ettore Bilotta. The uniforms introduced bright colors: red and green for the ground and flight stewardesses, respectively. Ground stewardesses wore red tights with green suits and headgear, while flight stewardesses wore green tights with red suits and headgear. Stewards had gray uniforms with red or green ties, depending on their flight or ground role.
These uniforms, received with little enthusiasm, lasted less than two years: the colored stockings were replaced with flesh-colored ones and later, Alberta Ferretti was commissioned to make new uniforms, unveiled in Milan in June 2018. Ferretti made the uniforms for free, in exchange for permission to use the Alitalia brand for a collection.
With the transition from Alitalia to ITA Airways, the company introduced new uniforms to mark the beginning of a new era. The current uniforms, unveiled in 2021, were designed by designer Brunello Cucinelli. These uniforms reflect elegance and modernity while maintaining a touch of Italian tradition. Stewardesses and stewards wear suits in navy blue tones with gold details, giving a refined and professional appearance. Accessories, such as scarves and ties, are coordinated to add a distinctive and recognizable touch while maintaining the visual identity of the airline.
ITA Airways Refund
How does the refund to ITA Airways work?
REFUND is the return, by the airline, of a sum of money paid. There are two types of REFUND:
- Refund of the airline ticket, i.e., the refund of the cost of the airline ticket through the same manner in which it was purchased (e.g., Bank Transfer) or the refund of the value of the ticket through vouchers, which can be spent, for example, to purchase other tickets from the company.
- Reimbursement of extra expenses, that is, reimbursement of expenses that the passenger incurred as a result of the inconvenience such as hotel nights, unscheduled travel, meals, etc. All documentation must be submitted to obtain reimbursement, so: make sure you have all receipts!
REFUND to ITA Airways can be claimed in the cases of:
- flight cancelled
- denied boarding due to overbooking
- flight delayed by more than 5 hours (which is equivalent to a cancellation)
- Failure to depart due to other exceptional circumstances for which the company cannot be held responsible such as air traffic control, adverse weather conditions or natural disasters, strikes (other than those undertaken by ITA Airways personnel), terrorist or security threats, airport or runway closures, civil unrest
As a result of these inconveniences, ITA Airways will offer:
- Cancel the reservation and request a ticket refund or
- re-routing the passenger to the first available flight with the same or a similar route and offer all assistance to the passenger, all expenses or guaranteeing the reimbursement of extra expenses incurred and documented by the passenger.
CAUTION: Do not confuse reimbursement with compensation, which is a sum of money in the form of compensation for inconvenience suffered. In cases of cancelled flights, overbooking, and delays, you may be entitled to both.
ITA Airways Compensation
When can one claim compensation from ITA Airways?
REIMBURSEMENT (or compensation or monetary compensation) has nothing to do with the cost of the ticket, but is a sum of money that is due to the passenger, to compensate for inconveniences suffered as a result of airline disruptions. Compensation can be claimed from ITA Airways in cases of :
- flight cancelled
- denied boarding due to overbooking
- Flight delayed more than 3 hours upon arrival
However, there are two circumstances for which compensation may NOT be obtained.
When are you not entitled to ITA Airways compensation?
You are not entitled to compensation from ITA Airways in the following cases:
- Exceptional Circumstances: If the flight cancellation or delay is caused by exceptional circumstances for which ITA Airways cannot be held responsible, such as adverse weather conditions or other situations that could endanger passengers, then you are NOT entitled to compensation. Airlines often tell passengers that the causes of the disruption are exceptional, thus preventing them from initiating the claim. The In-Flight Reimbursement Team makes sure that the airline’s statements are true to ensure that all passenger rights are respected.
- Advance notice of cancellation In the following cases:
- If you were notified of the flight cancellation at least 2 weeks before of the scheduled departure time, then you are NOT entitled to compensation.
- If you were notified of the cancellation between 2 weeks and 7 days before of your departure time and you have been rerouted on a flight arriving to your final destination within 4 hours of the scheduled arrival time.
- If you have been notified of the cancellation less than 7 days before of the departure time and you have been rerouted on a flight that arrives to your final destination within 2 hours from your scheduled arrival time.
How much does ITA Airways compensate?
As we have seen, in cases of delayed flight, cancelled flight and denied boarding due to overbooking, compensation can be claimed. According to Regulation (EC) No. 261/2004, ITA Airways must compensate the passenger for an amount that is Calculated according to the route (intra-EU or international) and distance traveled
- € 250 for all air routes less than or equal to 1500 km
- € 400 for all intra-Community air routes greater than 1500 km and for all international routes between 1500 and 3500 km
- € 600 for international air routes over 3500 km.
For the inconveniences related to luggage (lost luggage o baggage delivered late) ITA Airways must compensate based on the number of days of disruption. The maximum amount of compensation is of 1,000 SDRs (approximately 1,164 euros) and occurs at the end of the 21-day waiting period, when the baggage is officially declared missing.
How to get refund and compensation from ITA Airways
To obtain ITA Airways airfare refund, reimbursement of extra expenses and ITA Airways damage compensation, it is necessary to submit a formal request for refund and compensation directly to ITA Airways through the forms on the official website or through authorized intermediaries such as Rimborsoalvolo.it.
In the case of Reimbursement on Flight, the procedure is very simple: just fill out the online application form and within 24 hours the team will respond with confirmation that the request has been taken care of. From then on, it will be Refund on Flight that will handle the formal request from the passenger towards ITA Airways.
In order to proceed with the application, it is necessary to retain and submit all documents related to the flight that was canceled, postponed, or where overbooking occurred or there was a disruption with baggage delivery, specifically:
- air booking
- boarding pass
- any receipts of expenditures made
- possible PIR code (Property Irregularity Report) in case of inconvenience with luggage, issued at the time of reporting at the airport to the lost and found office
- Any overbooking certificate issued by the airline at the time of denied boarding
How can we help you get refunds and compensation due?
We at Reimbursement on Flight offer a service aimed at obtain from ITA Airways the REIMBURSEMENT and REFUND of any extra expenses depending on the airline inconvenience caused.
We are committed to offer the most comprehensive assistance possible to ensure the full protection of the passenger vis-à-vis ITA Airways.
It often happens that passengers only request REFUND because they do not know that they are also entitled to REIMBURSEMENT or because they are told that the causes of cancellation or delay were force majeure.We make all the checks on what the Company has stated, about any exceptional circumstances, to make sure that all the rights to which the passenger is entitled are actually respected.
This may also include the The possibility of proceeding, if necessary, before the justice of the peace Through cooperation with legal experts. We will go on until we have enforced your rights!
Request ITA Airways refund and compensation by filling out our form.
FAQ Disruptions on ITA Airways flights
What to do in case of ITA Airways flight cancellation?
If you find yourself in the unfortunate situation where ITA Airways has cancelled your flight, you are entitled to request:
- Ticket Refund: You can cancel your trip and get a refund of the ticket cost.
- Alternate flight: You can be re-routed to an alternate flight.
- Reimbursement of extra expenses: You can claim reimbursement for expenses incurred due to the inconvenience, such as extra nights in hotels, unexpected transportation, and meals. It is important to keep all receipts.
- Compensation: You can claim compensation ranging from €250 to €600 depending on the distance of the flight if you were not notified in time and the cancellation is attributable to ITA Airways. In case of exceptional circumstances, you are only entitled to a refund.
You can apply for refund and compensation for a cancelled flight on the ITA Airways website or through intermediaries such as Reimbursement On The Flight, who will handle the file for you and check the validity of the airline’s statements to make sure all your rights are respected.
What to do if ITA Airways flight is delayed more than 5 hours?
If the ITA Airways flight has a flight delay that exceeds 5 hours, the inconvenience is equivalent to a flight cancellation and you are entitled to:
- Ticket Refund: You can cancel the trip and ask for a refund of the ticket cost.
- Alternate flight: You can be re-routed to an alternate flight.
- Reimbursement of extra expenses: You can claim reimbursement for expenses incurred due to the inconvenience, such as extra nights in hotels, unexpected transportation, and meals. Keep all receipts.
- Compensation: Variable compensation depending on the distance of the flight: €250 for routes up to 1500 km, €400 for routes between 1500 and 3500 km, and €600 for routes over 3500 km. Compensation is possible if you were not notified in time and the delay is attributable to ITA Airways, excluding exceptional circumstances.
You can apply for reimbursement and compensation for a delayed flight on the ITA Airways website or through intermediaries such as Reimbursement On The Flight., who will handle the file for you and check the validity of the airline’s statements to make sure all your rights are respected.
What to do if ITA Airways flight is delayed more than 3 hours?
If your ITA Airways flight is delayed more than 3 hours beyond its scheduled arrival time, you are entitled to:
- Compensation: Variable compensation depending on the distance of the flight: €250 for routes up to 1500 km, €400 for routes between 1500 and 3500 km, and €600 for routes over 3500 km. Compensation is possible if you were not notified in time and the delay is attributable to ITA Airways, excluding exceptional circumstances.
You can apply for reimbursement and compensation for a delayed flight on the ITA Airways website or through intermediaries such as Reimbursement On Flight., who will handle the file for you and check the validity of the airline’s statements to make sure all your rights are respected.
What to do if ITA Airways flight has been delayed or cancelled due to exceptional circumstances?
If your ITA Airways flight has been delayed or canceled due to exceptional circumstances, such as severe weather conditions, civil unrest, health emergencies, or other situations beyond ITA Airways’ control, you are entitled to.:
- Ticket Refund: You can cancel the trip and ask for a refund of the ticket cost.
- Alternate flight: You can be re-routed to an alternate flight.
- Reimbursement of extra expenses: You can claim reimbursement for expenses incurred due to the inconvenience, such as additional hotel nights, unexpected transportation, and meals. To obtain reimbursement, you must keep all receipts.
However, in case of exceptional circumstances, You are NOT entitled to compensation for damages. These events include situations beyond ITA Airways’ control and therefore the company is not required to offer compensation as it is not directly responsible.
You can request refunds directly on ITA Airways’ website or through intermediaries such as Reimbursement On Flight, who will handle the file for you.
What to do if you have been denied boarding on an ITA Airways flight due to overbooking?
If you are denied boarding on an ITA Airways due to overbooking, you are entitled to:
- Ticket refund or alternate flight: You can choose to have your ticket cost refunded or be re-routed to an alternate flight offered by ITA Airways.
- Assistance and reimbursement of extra expenses: You can request assistance and reimbursement for expenses incurred due to the inconvenience, such as extra nights in hotels, unexpected transportation, and meals. Keep all receipts. ITA Airways may offer and cover these services directly, but if you have incurred them in advance, you can be reimbursed.
- Compensation: You can claim compensation for denied boarding with varying amounts depending on the distance of the flight, such as for flight cancellation and delay, from €250 to €600.
You can request refund and compensation for an overbooked flight on ITA Airways’ website or through intermediaries such as Reimbursement On The Flight who will handle the file for you.
What to do in case of baggage loss by ITA Airways?
If it has been more than 21 days since you landed and reported to the airport’s lost and found office, and your luggage has still not been delivered, then ITA Airways has misplaced your baggage. You are entitled to:
- Reimbursement of expenses for basic necessities: You can claim reimbursement for purchases of necessities and clothing made to replace those in your lost luggage. The reimbursable amount is limited to strictly necessary purchases (luxury items are not reimbursable).
- Compensation for the value of baggage: You can claim compensation for the value of your luggage and the goods it contains, up to a maximum of 1,000 SDRs (approximately €1164).
You can apply for reimbursement and compensation for lost baggage on ITA Airways’ website or through intermediaries such as Reimbursement On Flight who will handle the file for you.
What to do in case of delayed baggage delivery by ITA Airways?
If your luggage was delivered within 21 days after landing and your reporting to the airport’s lost and found office, then you may be protected against Late delivery of your baggage By ITA Airways. You are entitled to:
- Reimbursement of expenses for basic necessities: You can claim reimbursement for purchases of necessities and clothing made to replace those in your lost luggage. The reimbursable amount is limited to strictly necessary purchases (luxury items are not reimbursable).
- Compensation for delay: You can claim compensation proportional to the number of days of delay, up to a maximum of SDR 1,000 (about €1164).
You can apply for reimbursement and compensation for delayed baggage delivery on ITA Airways’ website or through intermediaries such as Reimbursement On Flight who will handle the file for you.
Problems on the Flight? Get compensation up to 600€
Get compensation in the event of a delay, cancellation or overbooking occurred within the last 2 years.
