How to Claim Refund and Compensation from Iberia
According to the charter of passenger rights, If in your last flight with Iberia you suffered air discomfort (such as the flight cancellation, delayed flight, denied boarding due to overbooking) or an inconvenience related to baggage delivery (such as lost luggage o late baggage delivery) you have the right to Request reimbursement and compensation for damages. You can request them directly from Iberia through their website, or outsource to authorized intermediaries such as Reimbursement On Flight, ready to help you assert your rights.
The history of the Iberia company
Iberia is the Spain’s national airline, as well as the largest in the state and one of the oldest companies still operating, founded in 1927. Its s ede main hub is in Madrid and has Madrid-Barajas Airport as its hub and Barcelona Airport as its base.
Its fleet has more than 80 aircraft, carrying millions of passengers each year. Iberia operates numerous daily flights, covering an extensive network of domestic and international destinations. It is particularly renowned for its leadership in the routes between Europe and South America..
Iberia is part of the International Airlines Group (IAG), which includes several airlines such as:
- Iberia – Spain’s national airline.
- Iberia Express – A low-cost subsidiary of Iberia, operating short- and medium-haul flights.
- LEVEL – A long-haul low-cost airline that is part of IAG and often associated with Iberia in terms of operations and marketing.
These companies work together to offer a wide range of destinations and travel options, both domestically and internationally. Iberia is also a member of the Oneworld alliance, one of the world’s most prestigious and respected airline alliances. Member airlines are committed to maintaining high standards of service and safety, providing passengers with a high-quality travel experience and an integrated global network that facilitates international travel and offers passengers a wide range of benefits and services.
Despite its worldwide success, unfortunately, even with Iberia unforeseen events can occur, but every passenger is protected and in addition Reimbursement on the Fly can help and follow up on all reimbursement and compensation paperwork.
Iberia Refund
When can you request a refund from Iberia?
REFUND is the return of a sum of money paid, which may consist of:
- Refund of the ticket price, reimbursed through the same manner in which it was purchased (e.g., Bank Transfer) or through Vouchers from the company, expendable for example to purchase future Iberia flights
- Reimbursement of any extra expenses, such as hotel nights, meals, transportation, incurred to make up for the inconvenience incurred.
Ticket Refund is provided in cases where Iberia has:
- cancelled flight
- denied boarding to passenger for overbooked flight
- ended the flight with a flight with a delay of more than 5 hours from the scheduled arrival time (which is equivalent to a cancellation)
- Cancelled travel due to exceptional circumstances for which the company cannot be held responsible for the inconvenience and missed departure, such as air traffic control, adverse weather conditions or natural disasters, strikes (other than those undertaken by Iberia personnel), terrorist or security threats, airport or runway closures, civil unrest
In these cases, the passenger can decide whether to cancel his or her reservation and request a refund of the ticket; or he or she can decide to be re-routed on an alternative flight with the same route, offered by Iberia.
By opting for this second option, Iberia will cover all expenses or reimburse additional expenses incurred and documented by the passenger through the Extra Expense Claim process.
Iberia Compensation
When can one claim compensation from Iberia?
There is often confusion between REIMBURSEMENT and COMPENSATION. Compensation (or indemnification or monetary compensation) is a sum of money that is due to the passenger to compensate for the inconvenience suffered as a result of the disruption caused by the company and has nothing to do with the value of the ticket. It happens, however, that both reimbursement and compensation can be claimed for the same situations.
You can claim compensation from Iberia in cases of.:
- flight cancelled
- denied boarding due to overbooking
- Flight delayed more than 3 hours upon arrival
You may NOT claim ill compensation to Iberia if:
- the flight cancellation or delay is due to exceptional circumstances for which Iberia cannot be held responsible (in both cases you only have the right to ask for possible refunds)
- the passenger was notified of the cancellation of the flight
- at least 2 weeks in advance than the scheduled departure time
- Between 2 weeks and 7 days in advance than the time of scheduled departure and was re-routed on a flight that allows him to reach his final destination within 4 hours of his scheduled arrival time
- less than 7 days in advance than the scheduled departure time and has been re-routed on a flight that allows him to reach his final destination within 2 hours of his scheduled arrival time
- at least 2 weeks in advance than the scheduled departure time
How much can Iberia compensate?
For cases of flight delays of more than 3 hours, of cancelled flight e denied boarding due to overbooking, Iberia may compensate:
- € 250 for all air routes less than or equal to 1500 km
- € 400 for all intra-Community air routes greater than 1500 km and for all international routes between 1500 and 3500 km
- € 600 for international air routes over 3500 km.
The amount of Iberia compensation is in fact calculated according to the route (intra-community or international) and the distance traveled.
For the inconveniences related to luggage (lost luggage o baggage delivered late), Iberia compensates in proportion to the days of delayed delivery, up to in cases of loss a maximum of 1,000 SDRs (approximately 1,164 euros)..
How to get refund and compensation from Iberia
To obtain from Iberia the:
- airfare refund,
- reimbursement of extra expenses
- Compensation for flight cancellation, air delay of more than 3 hours, and denied boarding for overbooked flight
One can submit the formal claim for reimbursement and compensation directly to Iberia via the forms contained on the website, or through authorized intermediaries such as Rimborsoalvolo.it. Through the simple completion of the online claim form, with the flight details, you can turn the paperwork over to the On-the-Fly Reimbursement team, which will take over for the passenger to make sure his or her rights are fully respected.
To proceed with applications to Iberia, it is necessary to keep and submit all documents to the inconveniences suffered, in particular:
- air booking
- boarding pass
- any receipts of expenditures made
- possible PIR code (Property Irregularity Report) in case of inconvenience with luggage, issued at the time of reporting at the airport to the lost and found office
- possible overbooking certificate issued by the airline at the time of denied boarding
It is important to be patient and persistent in following the application process, as airlines have an obligation to respond in accordance with current regulations.
How can we help you get refunds and compensation due?
We at Reimbursement on Flight offer a service aimed at obtain from Iberia the REIMBURSEMENT and REFUND of any extra expenses depending on the air discomfort caused.
It often happens that passengers only request REFUND by filling out forms on Iberia’s official website because they do not know that they are also entitled to REIMBURSEMENT or because they are told that the causes of the cancellation or delay were force majeure.
We make all the verifications on what the company states, about any exceptional circumstances, to find out whether the passenger is actually entitled to compensation as well, and make sure they get it. This may include the the possibility of proceeding, if necessary, before the justice of the peace through cooperation with legal experts.
We are committed to offer the most comprehensive assistance possible to ensure Iberia’s full compliance with all passenger rights.
Apply for Iberia refund and compensation by filling out our form.
FAQ Flight inconveniences with Iberia
IMy Iberia flight has been cancelled, what can I do?
If your Iberia flight has been canceled, you are entitled to several options:
- Ticket Refund: You can choose to cancel your trip and request a full refund of your ticket.
- Reprotection on Alternate Flight: Iberia will offer you the opportunity to depart on the first available flight with the same destination
You are also entitled to:
- Reimbursement of extra expenses: You can claim reimbursement for extra expenses incurred, such as extra nights, meals and unforeseen transportation. Always keep all receipts.
- Compensation: If there was insufficient notice and the cancellation is Iberia’s fault, you are entitled to compensation ranging from €250 to €600, depending on the distance of the flight.
Claims for refund and compensation for cancelled flight Iberia can be made through the company’s official website or with the assistance of authorized intermediaries such as Reimbursement On Flight who will handle the file for you.
My Iberia flight is delayed, what can I do?
If your Iberia flight is delayed, your rights vary according to the length of the delay:
- Delay of more than 3 hours:
- Compensation: You can claim compensation of €250 for routes up to 1500 km, €400 for routes between 1500 and 3500 km, and €600 for routes over 3500 km, if the delay is Iberia’s fault.
- Delay of more than 5 hours:
- Refund: You can cancel your trip and get a refund for your ticket.
- Reprotection on an alternate flight: Iberia must offer you the opportunity to depart on the first available flight with the same destination
- Extra expense reimbursement: You are entitled to reimbursement of expenses incurred for inconvenience, such as overnight stays and meals.
- Compensation: You can claim compensation of €250 for routes up to 1500 km, €400 for routes between 1500 and 3500 km, and €600 for routes over 3500 km, if the delay is Iberia’s fault.
Claims for reimbursement and compensation for delayed flights Iberia can be made through the company’s official website or with the assistance of authorized intermediaries such as Rimborso Al Volo who will handle the file for you.
Iberia flight cancelled or delayed due to exceptional circumstances: what to do?
If your Iberia flight has been canceled or delayed due to exceptional circumstances (such as extreme weather conditions, civil unrest, health emergencies), you are entitled to:
- Refund: You can cancel your trip and request a ticket refund.
- Reprotection on Alternate Flight: Iberia will offer you the opportunity to depart on the first available flight with the same destination
- Reimbursement of extra expenses: You can claim reimbursement for extra expenses incurred and documented, such as extra nights, meals and unforeseen transportation. Always keep all receipts.
In these cases, you are NOT entitled to compensation for damages since the responsibility does not lie with Iberia.
Claims can be submitted through Iberia’s website or with the assistance of authorized intermediaries such as Refund On Flight.
Overbooking on an Iberia flight: what can I do if I am denied boarding?
If your Iberia flight is overbooked and you are denied boarding, you have the right to ask:
- RREFUND OF TICKET: You can cancel your trip and get your ticket refunded, or
- Reprotection on an alternative flight: Iberia must offer you the opportunity to depart on the first available flight with the same destination
- Redisbursement of extra expenses: You can claim reimbursement for extra expenses incurred and documented, such as extra nights, meals and unforeseen transportation. Always keep all receipts.
- Compensation: You are entitled to compensation ranging from €250 to €600, depending on the route.
Claims for refund and compensation for overbooking can be made through Iberia’s website or through intermediaries such as Refund On Flight.
Iberia lost my luggage, what can I do?
If Iberia has lost your luggage., it means that more than 21 days have passed since your report to the lost and found and you still have not received your suitcase. In such cases you are entitled to:
- Reimbursement of Necessary Expenses: You can claim reimbursement for expenses incurred to purchase necessities and clothing to replace those contained in the lost suitcase. However, reimbursement is limited to strictly necessary purchases.
- Compensation: You are entitled to compensation for the value of your luggage and the goods contained therein, up to a maximum of SDR 1,000 (about €1164).
If the suitcase is delivered within 21 days of landing and your reporting it to the lost and found, you are also entitled to:
- Reimbursement of expenses to purchase necessities and clothing to replace those contained in the lost suitcase.
- Compensation: You are entitled to compensation for the value of the luggage and the goods contained therein, but in this case the amount of compensation varies depending on the number of days the delivery was delayed, up to a maximum of 1,000 SDRs (about €1164).
You can apply for reimbursement and compensation for lost luggage e the refund and compensation for delayed baggage delivery directly on Iberia’s website or through intermediaries such as Reimbursement On Flight.
Problems on the Flight? Get compensation up to 600€
Get compensation in the event of a delay, cancellation or overbooking occurred within the last 2 years.
