How to request reimbursement and compensation from EasyJet
Making thousands of flights every day, serving more than 50 million passengers a year, it can happen to find yourself the protagonist of some inconvenience with the airline EasyJet..
If you, too, are one of the many passengers who has experienced airplane discomfort and are wondering if you you can claim a refund and/or compensation for cancelled flight, overbooked flight, delayed flight or a lost luggage, we have great news for you!
You can receive up to 600 € of compensation for each passenger. We at Reimbursement On Flight are here to help you better understand the subject and assert your rights, guiding you through all the procedures.
The history of the airline Easyjet
EasyJet is Europe’s second low-cost airline and the third in the world. Founded in 1995, after nearly 30 years of operation the EasyJet fleet has more than 300 airplanes, all Airbus and increasingly green.
The airline operates 675 routes throughout most of Europe, with flights to Morocco, Turkey, Egypt, Jordan and Israel.
It is based at London-Luton Airport but its main base in Continental Europe is Milan-Malpensa. There are in fact 3 airline bases in Italy: the Milan-Malpensa airport, Naples-Capodichino airport, and Venice-Tessera airport.
Making thousands of flights every day, it happens to many people to find themselves involved in an airline inconvenience caused precisely by EasyJet. Let’s now see together how you can take action in such cases and request a refund and/or compensation.
Beware of confusion: Differences and clauses for EasyJet Refund and Compensation!
Let’s look at the differences:
EasyJet Refund
REFUND is the return of the amount of money paid (cost of the ticket in the first place) provided in the case of:
- Flight canceled
- Overbooked flight
- Exceptional circumstances for which the company cannot be held responsible for inconvenience and missed departure, such as adverse weather conditions, strikes, health alert
EasyJet also adds among the case studies:
- Flight delayed more than 5 hours
As a result of these inconveniences, Easyjet will offer the opportunity to:
- receive a voucher Easyjet to the value of the entire reservation, usable within 12 months
- obtain a refund of the entire reservation directly to the bank account
- Be re-routed on the first available flight
Should you decide to proceed with the latter alternative, EasyJet will cover all expenses or guarantee the reimbursement of all extra expenses incurred, such as extra nights in hotels, transportation, price difference of a newly purchased flight, travel that was not planned to reach another airport, etc.
EasyJet Compensation
REIMBURSEMENT (or compensation or pecuniary compensation) has nothing to do with the cost of the ticket, but is a sum of money that is due to the passenger, as established by European Regulation EC 261/2004 to compensate for inconveniences suffered as a result of:
- Flight canceled
- Denied boarding due to overbooking
- Delayed flight
- Lost or damaged luggage
You are not entitled to Easyjet compensation if:
- The passenger was notified of the flight cancellation at least 2 weeks before departure
- The passenger was notified of the flight cancellation between 2 weeks and 7 days before departure and was re-routed to a flight that allows him to leave no more than 2 hours before scheduled departure and to reach his final destination less than 4 hours after scheduled arrival
- The passenger was notified of the flight cancellation less than 7 days before departure and was re-routed to a flight that allows him or her to depart no more than 1 hour before scheduled departure and to reach his or her final destination less than 2 hours after scheduled arrival
- cancellation is due to exceptional circumstances not directly attributable to the Airline, such as air traffic control, weather conditions, civil unrest, terrorist alerts and security reasons, and strikes
You can find more information about the airline reimbursement and compensation lawsuits
How to apply for EasyJet compensation?
If the flight has been canceled (and the passenger was not notified in time and not offered an alternative as stated in the clauses above), if the flight arrived late o was denied boarding due to overbooking and all of these cases are not due to Force Majeure and not directly attributable to EasyJet, the passenger is entitled to compensation that varies depending on the distance between the departure and arrival airports, specifically:
- € 250.00 for all routes less than or equal to 1,500 km
- €400.00 for routes between 1,500 km and 3,500 km
- € 600.00 for routes greater than 3,500 km
The refund amount could be reduced by 50 percent if EasyJet was able to re-route the passenger on an alternate flight to the final destination, provided he or she arrives:
- Within 2 hours of the flight’s originally scheduled arrival time for all air routes of 1500 km or less
- Within 3 hours of the flight’s originally scheduled arrival time for all European air routes between 1500 km and 3500 km
- Within 4 hours of the flight’s originally scheduled arrival time for all other air routes
How to get a refund and/or compensation EasyJet
It often happens that passengers only request the REFUND, by filling out forms on the official EasyJet website, because they do not know that they are also entitled to the REIMBURSEMENT or because they are told that the causes of the cancellation or delay were force majeure.
We at Refund on the Fly offer a service aimed at to obtain from EasyJet the financial compensation depending on the air discomfort caused. We do all the checks on what the company says about any exceptional circumstances to find out whether the passenger is actually entitled to compensation as well.
Relying on the staff of Reimbursement on the Fly for your EasyJet refund and/or compensation claim., the timeframe will be faster than a claim made independently and, in addition, in case you do not reach an amicable agreement with EasyJet, thanks to the collaboration of legal experts, you will be able to proceed before the Justice of the Peace so that all your rights as a passenger are respected.
Find out how to apply for an EasyJet refund by filling out our form.
FAQ EasyJet Flight Disruptions
What to do if the EasyJet flight is cancelled?
If your flight is canceled, you can ask EasyJet:
- Ticket Refund: You can request a full refund for your ticket and cancel your trip. Be careful if they offer you an Easyjet voucher instead of a cash refund, you can decline it and request the refund method you prefer.
- Reprotection on an alternate flight: EasyJet will offer you an alternative flight with the same destination.
- Reimbursement of extra expenses: You can claim reimbursement for extra expenses incurred, such as overnight stays, meals and unexpected transportation, keeping all receipts.
- Compensation: If the cancellation is the fault of EasyJet and you did not receive adequate notice, you are entitled to compensation between €250 and €600, depending on the distance of the flight.
You can make your EasyJet flight cancellation refund and compensation claims through the company’s official website or with the assistance of intermediaries such as Reimbursement On Flight.
What to do if your EasyJet flight is delayed?
For all airline delays greater than 3 hours, you can ask Easyjet:
- Compensation: You can claim compensation of €250 for routes up to 1500 km, €400 for routes between 1500 and 3500 km, and €600 for routes over 3500 km, if the delay is EasyJet’s fault.
If the EasyJet delay is more than 5 hours, in addition to the compensation you can ask also:
- Ticket Refund: You can cancel your trip and get a ticket refund.
- Rebooking on an alternate flight: EasyJet must offer you the opportunity to depart on the first available flight with the same destination.
- Reimbursement of extra expenses: You are entitled to reimbursement of expenses incurred for inconvenience, such as overnight stays and meals.
You can apply for reimbursement and compensation through EasyJet’s official website or with the assistance of authorized intermediaries such as Reimbursement on Flight.
What to do if your EasyJet flight is cancelled or delayed due to exceptional circumstances?
If your EasyJet flight has been canceled or delayed due to exceptional circumstances, you are entitled to:
- Ticket Refund: You can cancel your trip and get a ticket refund.
- Reprotection on an alternate flight: EasyJet will offer you an alternative flight with the same destination.
- Reimbursement of extra expenses: You can claim reimbursement for documented expenses such as overnight stays, meals, and unexpected transportation.
In these cases, You are NOT entitled to compensation for the damage because Easyjet is not liable to the passenger for the damage.
Claims can be submitted through EasyJet’s website or with the assistance of authorized intermediaries such as Refund on Flight.
What to do if EasyJet flight is overbooked and denied boarding?
If your flight is overbooked and you are denied boarding, you have the right to ask EasyJet:
- Ticket Refund: You can cancel your trip and get a ticket refund.
- Rebooking on an alternate flight: EasyJet must offer a seat on the first available flight with the same destination.
- Reimbursement of extra expenses: You can claim reimbursement for documented expenses such as overnight stays, meals, and unexpected transportation.
- Compensation: You are entitled to compensation ranging from €250 to €600, depending on the route.
You can claim refund and compensation for overbooking through EasyJet’s website or through authorized intermediaries.
What to do if EasyJet misplaces your luggage?
If EasyJet has lost your luggage (more than 21 days after reporting), you are entitled to:
- Reimbursement of necessary expenses incurred to purchase basic necessities and clothing to replace those contained in the lost suitcase.
- Compensation: You are entitled to compensation for the value of your luggage and the goods contained therein, up to a maximum of SDR 1,000 (about €1164).
If the case is delivered within 21 days of reporting, you are entitled to:
- Reimbursement of expenses for basic necessities purchased to replace those contained in baggage.
- Compensation: Compensation for delayed baggage delivery, up to a maximum of SDR 1,000, which varies depending on the number of days of delayed delivery.
You can apply for reimbursement and compensation for loss of your suitcase or for the delayed delivery of your suitcase on EasyJet’s website or through authorized intermediaries.
Problems on the Flight? Get compensation up to 600€
Get compensation in the event of a delay, cancellation or overbooking occurred within the last 2 years.
