How to Claim Reimbursement and Compensation from Air France KLM
If your flight with Air France KLM was cancelled, was late, overbooked or did you have Problems with baggage delivery, you should know that according to the charter of passenger rights, you may have the right to ticket refund, to the reimbursement of extra expenses supported and also at the compensation for damages. To request reimbursement and compensation from Air France KLM you can follow all the procedures on the company’s website or rely on authorized intermediaries such as Reimbursement On Flight who handle the paperwork for you and help you assert your rights as a passenger.
The history of the Air France KLM company
Air France is one of the longest-running airlines in the world, with more than 80 years of operation. The Air France KLM Group was established on May 5, 2004, following the Air France and KLM airlines merger. Prior to the merger, Air France was the national airline of France; while today Air France-KLM is one of the leading European operators and one of the largest airlines in the world, with a combined fleet of 543 aircraft in service.
Originally publicly owned, Air France is now a private company, with the French government holding only 14.3 percent of the shares.
Air France’s business is divided into three main sectors: passenger transport, cargo transport and aircraft maintenance. The holding company Air France KLM is based in Tremblay-en-France, near Roissy-Charles de Gaulle Airport in Paris.
Evolution of Air France
Air France made history with the introduction of Concorde in 1976, operating supersonic flights from Paris to destinations such as Dakar, Caracas, Mexico City, Rio de Janeiro and New York. The company launched the luxury “Première Class” for long-haul flights, offering exclusive private lounges on the ground and sleeping accommodations on board. In 1978, it introduced “Affaires” (business) class, replacing “Première Classe” on short- and medium-haul flights and joining it on long-haul flights, a model that many other airlines emulated with “Business Class.” Air France also innovated by including “Premium Voyageur” (premium economy) class, offering more comfort than economy class with shell seats and more legroom. In the 1990s, it introduced a cadenced “Navette” service between Paris and cities such as Nice, Marseille, Toulouse and Bordeaux.
Air France’s continuous evolution demonstrates its commitment to providing high quality services and innovation in aviation. However, the occasional minor incident and unforeseen event can happen: delays, cancellations, overbooking on a flight, or the loss of luggage.
If you are among those unfortunate few who have run into a disservice from this company, don’t worry, as every passenger is protected e we will be happy to follow you through all the paperwork to obtain compensation.
Air France KLM Refund
When can one request a refund from Air France KLM?
You can request reimbursement from Air France KLM in cases of cancelled flight, flight delayed by more than 5 hours, overbooked flight which resulted in denied boarding for the passenger, or any other exceptional circumstance that resulted in the missed departure (exceptional because the company cannot be held responsible for the inconvenience such as: air traffic control, adverse weather conditions or natural disasters, strikes other than those of Air France KLM personnel, terrorist or security threats, airport or runway closures, civil unrest…). Air France KLM is in fact obliged to. offer passengers the opportunity to:
- be re-routed on the first available alternate flight, on the same or a similar route; ensuring maximum assistance to the passenger through coverage of all expenses resulting from the inconvenience such as meals, hotel nights, any unplanned travel…These expenses, if incurred directly by the passenger, may be reimbursed as extra expenses; therefore, it is essential to keep all receipts and necessary documentation.
- Cancel the flight and get the ticket refunded, that is, the refund of the amount of money paid to purchase the ticket. It may happen that Air Frace, instead of the cash refund, offers the possibility of obtaining the refund through vouchers even of an amount higher than the value of the ticket, expendable to purchase another flight; but it is up to the passenger to choose the mode he or she prefers for the refund.
WARNING: A claim for reimbursement of the ticket and extra expenses does not exclude a claim for damages.
Air France KLM Compensation
When can one claim compensation from Air France KLM?
One can seek compensation from Air France KLM, also referred to as indemnity or monetary compensation (a sum of money that is due to the passenger to compensate for the inconvenience suffered, not to be not to be confused with reimbursement) For all situations of flight discomfort, such as:
- flight cancelled
- denied boarding due to overbooking
- Flight delayed more than 3 hours upon arrival
e for all inconvenience situations related to baggage delivery:
- lost baggage, when, more than 21 days after arriving at the destination and reporting the loss to the office Lost and Found, the baggage has still not been delivered
- baggage delivered late Within 21 days of being reported lost
WARNING: A claim for reimbursement of the ticket and extra expenses does not exclude a claim for compensation. In fact, it often happens that the passenger only requests reimbursement without knowing that in reality, for the same inconvenience (such as flight cancellation, delay or overbooking), he is also entitled to compensation or because they are told by the airline that the circumstances were not valid for obtaining a refund. In the latter cases, the Reimbursement On Flight team always verifies what was stated to ensure that the passenger is protected for all the rights to which he or she is entitled.
When are you not entitled to Air France KLM compensation?
There are mainly two situations for which compensation may NOT be obtained:
- If the flight cancellation or delay is due to exceptional circumstances for which Air France KLM cannot be held responsible (such as adverse weather conditions or natural disasters, terrorist or passenger safety threats, airport or runway closures, civil unrest etc.) you are NOT entitled to compensation.You may NOT be compensated if the passenger has been notified of the cancellation of the flight
- at least 2 weeks in advance than the scheduled departure time
- between 2 weeks and 7 days before of the departure time and was re-routed on a flight that allows him to:reach his final destination within 4 hours after the scheduled arrival time
- less than 7 days before of the departure time and was re-routed On a flight that allows him to:
- Reach its final destination within 2 hours after the scheduled arrival time
How much is the Air France KLM compensation?
As we have seen, in the cases of delayed flight, cancelled flight e denied boarding due to overbooking, you can get Air France KLM compensation. The amount is Calculated according to the route (intra-EU or international) and distance traveled and consists of:
- € 250 for all air routes less than or equal to 1500 km
- € 400 for all intra-Community air routes greater than 1500 km and for all international routes between 1500 and 3500 km
- € 600 for international air routes over 3500 km.
For the inconveniences related to luggage (lost luggage o baggage delivered late) the amount of compensation can be up to a maximum of 1,000 SDRs (approximately 1,164 euros) and is calculated in proportion to the days of delayed delivery.
How to get refund and compensation from Air France KLM
In order to get your airline ticket refund, reimbursement of extra expenses and compensation from Air France KLM, you must first make sure that you you have all the documentation related to the inconvenience experienced, in particular:
- air booking
- boarding pass
- any receipts of expenditures made
- possible PIR code (Property Irregularity Report) in case of inconvenience with luggage, issued at the time of reporting at the airport to the lost and found office
- possible overbooking certificate issued by the airline at the time of denied boarding
Subsequently, one can submit the formal claim for reimbursement and compensation directly to Air France KLM via their website or, for more convenience, through authorized intermediaries such as Rimborsoalvolo.it. In the latter case, through the simple filling out the online form where Air France KLM flight details will be requested, the passenger will be able to let the Reimbursement on Flight team handle all paperwork and receive updates on the status of their request.
How can we help you get refunds and compensation due?
Reimbursement on Flight offers a service aimed at obtain from Air France KLM the REIMBURSEMENT and REFUND of any extra expenses in cases of flight cancellation, denied boarding due to overbooking, flight delay or inconvenience in baggage delivery.
The team is committed to offering the most comprehensive assistance possible to ensure that all passenger rights are fully respected by Air France KLM. This includes. The verification of all statements made by the Company, about any exceptional circumstances, to make sure that indeed all passenger rights are respected, and if necessary, through the cooperation of legal experts,also the possibility of requesting the intervention of the justice of the peace. The team will go on until all your rights are respected!
Request Air France KLM refund and compensation by filling out our form.
FAQ Flight inconveniences with Air France KLM
Air France KLM flight cancelled: what to do?
If you find yourself in the situation of a cancelled flight Air France KLM, you should know that you are entitled to:
- cancel the trip and request a ticket refund or get re-routed on an alternative flight
- Request reimbursement for extra expenses incurred due to inconvenience, such as additional nights in hotels, unexpected transportation, and meals. To obtain reimbursement, you must keep all receipts.
- claim damages, varying in amount depending on the distance, between €250 and €600. Compensation is possible when the passenger was not notified in time and the cancellation is attributable to Air France KLM (in cases of exceptional circumstances, the passenger is only entitled to a refund).
You can apply for refunds and compensation for cancelled flights on the Air France KLM website or through authorized intermediaries such as Reimbursement On Flight., who will handle the file for you and check the validity of the company’s statements to make sure that all passenger rights are respected.
Air France KLM flight delayed: what to do?
If you find yourself in the situation of a airline delay greater than 3 hours compared to the arrival time, on an Air France KLM flight, you are entitled to claim compensation for damages. Compensation is possible when the passenger was not notified in time and the causes of the delay are directly attributable to Air France KLM and are not due to exceptional circumstances. The ‘amount of compensation varies according to distance: €250 for routes ≤1500 km, €400 for routes between 1500-3500 km, €600 for routes >3500 km.
For a Air France KLM flight delay of more than 5 hours., the inconvenience is equated to that of flight cancellation and therefore you are entitled to:
- Cancel the trip and request a ticket refund
- Getting re-routed on an alternate flight
- Request reimbursement for extra expenses incurred due to the inconvenience, such as additional nights in hotels, unexpected transportation, and meals (keep all receipts)
- Claiming compensation for damages, which as for delays of more than 3 hours, has amount varying according to distance from €250 to €600.
You can request reimbursement and compensation for delayed flights on the Air France KLM website or through intermediaries such as Reimbursement On Flight.
Air France KLM flight delayed or cancelled due to exceptional circumstances: what to do?
If your Air France KLM flight has been delayed or canceled due to exceptional circumstances, such as adverse weather conditions, medical emergencies, or other situations beyond the airline’s control, you are entitled to.:
- Cancel the trip and request a ticket refund
- Getting re-routed on an alternate flight
- Request reimbursement for extra expenses incurred due to the inconvenience, such as additional nights in hotels, unexpected transportation, and meals (keep all receipts)
However, in these cases You are NOT entitled to damages. Air France KLM is not directly responsible for the damage and therefore is not obliged to make good with passenger compensation.
You can request refunds on the Air France KLM website or through intermediaries such as Refund On Flight.
Air France KLM overbooked flight: what to do if I was denied boarding?
If unfortunately you have been denied boarding on an Air France KLM flight because it was overbooked, you should know that you are entitled to:
- choose whether to have your ticket price refunded or be re-routed on an alternative flight offered by Air France KLM.
- Seeking assistance and reimbursement for extra expenses incurred due to inconvenience, such as additional nights in hotels, unexpected transportation, and meals. Often it is directly Air France KLM that offers and covers these services but in case you had to bear them privately in advance, by presenting all receipts you can be reimbursed.
- Claim damages for denied boarding., varying in amount depending on the route, from €250 to €600.
You can request reimbursement and compensation for overbooked flights directly on the Air France KLM website or through intermediaries such as Refund On Flight.
Lost luggage with Air France KLM: what to do?
If it has been more than 21 days since landing and your report to the airport’s Lost and Found lost and found office, and your luggage has still not been delivered to you, then Air France KLM has lost your luggage. In this case you are entitled to:
- Request reimbursement for purchased necessities and clothing in lieu of those contained in the lost luggage. The reimbursable amount is limited to strictly necessary purchases (any luxury items, even if in the lost luggage, are not reimbursable).
- Claim compensation for the value of the luggage and goods contained therein. The amount is limited to a maximum of 1,000 SDRs (about €1164).
You can claim refunds and compensation for lost luggage on the Air France KLM website or through intermediaries such as Refund On Flight.
Delayed baggage delivery with Air France KLM: what to do?
If your baggage was delivered late but it has been less than 21 days since landing and your report to the airport’s Lost and Found lost and found office, then Air France has Delivered your baggage late But he did not misplace it. you are entitled to:
- Request reimbursement for purchased necessities and clothing in lieu of those contained in the lost luggage. The reimbursable amount is limited to strictly necessary purchases (any luxury items, even if in the lost luggage, are not reimbursable).
- Claim compensation for the value of the luggage and goods contained therein. The amount is proportional to the number of days of delay and is limited to a maximum of SDR 1,000 (about €1164).
You can request reimbursement and compensation for delayed baggage delivery on the Air France KLM website or through intermediaries such as Refund On Flight.
Problems on the Flight? Get compensation up to 600€
Get compensation in the event of a delay, cancellation or overbooking occurred within the last 2 years.
