How to Request a Refund and Compensation from WizzAir
Operating thousands of flights every day and serving over 35 million passengers annually, it’s possible to encounter some inconveniences with the airline WizzAir.
If you have experienced an air travel disruption such as a flight cancellation, a flight delay, being denied boarding due to overbooking, or having lost baggage or delayed baggage delivery, you should know that you are protected. You may be entitled to a ticket refund, reimbursement of extra expenses and even compensation up to €600 for flight disruptions and up to approximately €1,164 for baggage-related issues.
At Rimborso Al Volo, we are ready to help you better understand your situation and assert your passenger rights, guiding you through all the procedures.
The History of WizzAir
Since 2004, Wizz Air, also known as Wizzair or W!zz, has been a dominant presence in the skies of Central and Eastern Europe, connecting 44 countries with passenger transport that reached nearly 35 million individuals in 2019. The Hungarian airline operates a relatively young fleet and a multicultural team and, despite common low-cost issues like limited legroom and delays, Wizz Air continues to increase its passenger numbers year after year thanks to maintaining low prices.
Unfortunately, there are quite a few refund and/or compensation claims that many passengers need to make. This is because delays (over 3 hours on arrival), flight cancellations, lost baggage, and overbooking affect travelers. Of course, this does not happen on every single flight, but with more than 10 destinations in Italy, it is almost normal that Italian passengers are more likely to experience the repercussions of issues with this airline.
Contact us if you have experienced any disruption and want to start a compensation claim!
Be careful not to confuse a refund with compensation!
WizzAir Refund
What is it and when are you entitled to a WizzAir refund?
A REFUND is the return of the amount paid (primarily the ticket cost) or rebooking on an alternative flight, granted in case of:
- Flight cancellation
- Overbooking
- Flight delayed by more than 5 hours (which is equivalent to a cancellation)
- Exceptional circumstances for which the airline cannot be held responsible for the disruption and missed departure, such as air traffic control, adverse weather or natural disasters, strikes (other than those by Wizz Air staff), terrorist threats or security issues, airport or runway closures, civil unrest
Following these disruptions, WizzAir will offer the option to:
- Cancel your booking and request a ticket refund
- Rebook on the next available flight on the same or similar route. If you choose this option, WizzAir will cover all expenses or refund all documented extra costs, such as additional hotel nights, transport, trips to reach another airport, etc.
WizzAir Compensation
What is it and when are you entitled to WizzAir compensation?
COMPENSATION (also called indemnity or monetary compensation) is unrelated to the ticket price; it is a sum of money owed to the passenger under European Regulation EC 261/2004 to compensate for inconvenience caused by:
- Flight cancellation
- Denied boarding due to overbooking
- Flight delayed by more than 3 hours
- Lost baggage or delayed baggage delivery
You are NOT entitled to WizzAir compensation if:
The flight cancellation was due to exceptional circumstances for which the airline cannot be held responsible
- The passenger was notified of the flight cancellation at least 2 weeks before the scheduled departure time
- arrive at their final destination no later than 4 hours after the scheduled arrival
- depart no later than 2 hours after the scheduled departure andThe passenger was notified of the flight cancellation between 2 weeks and 7 days before departure time and was rebooked on a flight that allows them to:
- The passenger was notified of the flight cancellation less than 7 days before departure time and was rebooked on a flight that allows them to:
- depart no later than 1 hour after the scheduled departure and
- arrive at their final destination no later than 2 hours after the scheduled arrival
How much is WizzAir compensation?
The amount of WizzAir compensation for flight cancellation, delay over 3 hours, or denied boarding due to overbooking varies depending on distance, specifically:
- €250 for all flights up to 1,500 km. However, if the passenger is offered an alternative flight that arrives no later than 2 hours after the scheduled arrival time, the compensation amount may be reduced by 50% at the airline’s discretion;
- €400 for flights between 1,500 km and 3,500 km. However, if the passenger is offered an alternative flight that arrives no later than 3 hours after the scheduled arrival time, the compensation amount may be reduced by 50% at the airline’s discretion;
- €600 for flights over 3,500 km. However, if the passenger is offered an alternative flight that arrives no later than 4 hours after the scheduled arrival time, the compensation amount may be reduced by 50% at the airline’s discretion;
Information regarding WizzAir compensation related to baggage issues is available at the “Baggage Claim” or “Lost Baggage” desk in the airport transit area.
You can find more information about the difference between flight refund and compensation.
How to Request a Refund and Compensation from WizzAir?
It is therefore possible to request a WizzAir refund for a cancelled flight (including those due to extraordinary circumstances for which the airline is not responsible), for a flight delayed by over 5 hours, or for denied boarding due to overbooking. In these cases, the booking holder can initiate the procedure through the WIZZ online profile, or if difficulties arise, they can contact the Wizz Air call center.
However, it often happens that passengers only request a refund, mainly because they are unaware of the conditions under which compensation applies or because they have been told that the cause of the cancellation or delay was due to force majeure. Furthermore, requesting compensation from WizzAir can be challenging and involve long waiting times without any guarantee of receiving the payment. For these reasons, it is always recommended to rely on a team of professionals like Rimborso al Volo, who can assist the passenger by submitting the compensation claim on their behalf and verifying all statements made by the airline regarding any extraordinary circumstances to determine if monetary compensation is actually due.
How to get a refund from WizzAir with Refund on Flight
Rimborsoalvolo.it offers a service aimed at obtaining monetary compensation from WizzAir based on the inconvenience caused by the flight disruption.
The process is simple and fast: just fill out the claim form providing the basic flight details; if your refund and compensation claim is eligible, the team will handle the entire recovery procedure on your behalf.
Furthermore, if an amicable agreement with WizzAir cannot be reached and legal action is necessary, thanks to collaboration with legal experts, we will proceed before the justice of the peace to ensure that all your rights are upheld.
FAQ WizzAir Flight Disruptions
WizzAir Flight Cancelled: What Can I Do?
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- Rebooking on an alternative flight to the same destination or cancellation of your trip with a full refund of your ticket. Be cautious if you are offered a Wizz voucher instead of a cash refund — you can refuse it and request your preferred refund method;
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- Reimbursement of documented extra expenses. You can claim back costs incurred due to the cancellation, such as accommodation, meals, and unexpected transportation. Be sure to keep all receipts!
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- Compensation: If the cancellation is attributable to WizzAir and you were not given proper advance notice, you are entitled to compensation ranging from €250 to €600, depending on flight distance.
WizzAir Flight Delayed: What Can I Do?
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- Compensation of €250 for flights ≤1500 km, €400 for flights between 1500–3500 km, €600 for flights >3500 km. You can claim compensation if WizzAir is responsible for the delay and you were not given proper notice.
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- Cancellation of the trip with a full refund of the ticket. Be cautious if you are offered a Wizz voucher instead of a cash refund — you can refuse it and request your preferred refund method; or rebooking on an alternative flight to the same destination.
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- Reimbursement of documented extra expenses. You can claim back costs incurred due to the delay, such as accommodation, meals, and transportation. Be sure to keep all receipts!
WizzAir Delays and Cancellations Due to Extraordinary Circumstances: What Can I Do?
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- Cancellation of your trip and a full refund of your ticket. Be cautious if you are offered a Wizz voucher instead of a cash refund — you can refuse it and request your preferred refund method; or rebooking on an alternative flight to the same destination.
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- Reimbursement of documented extra expenses. You can claim back costs incurred due to the disruption such as accommodation, meals, and transportation. Be sure to keep all receipts!
WizzAir Flight Overbooked: What Can I Do?
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- Rebooking on the next available flight to the same destination, or cancellation of your trip with a full refund of the ticket. Be cautious if you are offered a Wizz voucher instead of a cash refund — you can refuse it and request your preferred refund method;
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- Reimbursement of documented extra expenses. You can claim back costs incurred due to the disruption such as accommodation, meals, and transportation. Be sure to keep all receipts!
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- Compensation: €250 for flights ≤1500 km, €400 for flights between 1500–3500 km, €600 for flights >3500 km
Problems with Baggage Delivery from WizzAir: What Can I Do?
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- Reimbursement for essential items and clothing purchased as replacements for those in the lost luggage
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- Compensation: You are entitled to compensation for the value of the luggage and contents, up to a maximum of 1,000 SDR (approx. €1164).
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- Reimbursement for essential items and clothing purchased as replacements for those in the delayed luggage
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- Compensation: You are entitled to compensation for each day of delay in luggage delivery, up to a maximum of 1,000 SDR.
Airport disruption? Claim compensation of up to 600€
Get compensation for delays, cancellations or overbooking that occurred within the last 2 years.
