Come richiedere il rimborso e il risarcimento a Delta Airlines
Traveling can be exciting, but unfortunately, some inconveniences can occur such as cancelled flights, overbooked flights, delayed flights o lost luggage. The good news is that in many situations, the passenger has the right to request a refund and/or compensation.
In the specific case of Delta Airlines flights, there are specific conditions and particular documents to be submitted, and we at Rimborso Al Volo are available to help you better understand the subject and assert your rights, guiding you through all the procedures.
The history of Delta Airlines
Founded in1925 as an agricultural aerial spraying operation, Delta Air Lines is now one of the world’s largest and oldest airlines. Headquartered in Atlanta, United States, Delta is a founding member of the SkyTeam alliance and operates an extensive global network, connecting hundreds of destinations across all continents.
In Italy, Delta is a major player in transatlantic connections, offering direct routes from hubs such as Rome Fiumicino, Milan Malpensa and Venice to the United States (New York, Atlanta, Boston, Detroit). Known for its high standard of service, it must nevertheless comply with European regulations for all flights taking off from European Union territory.
Delta Airlines refunds and compensation: differences and case studies
Be careful not to get confused because there is a difference. Refund represents full or partial repayment of the amount of money paid (cost of the ticket and any extra expenses incurred) and is generally applicable because the flight could not be made. Compensation, on the other hand, is a sum of money, which varies in amount and is independent of the cost of the ticket and the actual making of the flight, that is due to the passenger to compensate for inconveniences suffered as a result of inefficiency on the part of the airline…but don’t worry because we will delve well into the two cases.
Delta Airlines refund: What is it and when are you entitled to it?
Passengers have the right to request a refund from Delta Airlines, i.e. the return of the money paid for the purchase of the flight ticket, in the event of:
- Flight cancellation and you do not accept the re-routing flight offered.
- Denied boarding for overbooked flight
- Your flight is delayed by more than 5 hours and you decide to cancel your trip.
Delta Airlines compensation: What is it and when are you entitled to it?
Compensation (or indemnity or financial compensation) has nothing to do with ticket refunds but is a sum of money owed to passengers for the inconvenience suffered. For flights departing from an EU airport (e.g. Rome-New York), Regulation (EC) No 261/2004 stipulates that you are entitled to compensation if:
- Flight cancelled (The flight is cancelled with less than 14 days’ notice).
- Delayed flight (arriving at your destination more than 3 hours late).
- Overbooked flight (you are denied boarding against your will)
Compensation is thus compensation payable to the passenger for inefficiency on the part of the airline and is completely independent of the cost of the ticket.
The passenger does NOT have the right to claim any compensation when:
Strikes by airport staff or air traffic controllers.
Restrictions imposed by government authorities or closure of airspace.
Medical emergencies on board requiring an unscheduled landing.
- was notified of the flight cancellation at least 14 days in advance
If the passenger is not entitled to compensation from Delta Airlines due to exceptional circumstances, may they be entitled to a refund?
Of course, if the flight was cancelled due to a strike, adverse weather conditions or, in general, exceptional circumstances proven by Delta Air Lines, the airline is still required to rebook the passenger on the first available flight or refund the cost of the unused ticket, in addition to covering any necessary assistance expenses.
How much is the Delta Airlines compensation?
Since most Delta flights from Italy are intercontinental (over 3,500 km), the amount is almost always the maximum allowed:
- 600€ for all routes longer than 3,500 km (e.g. Milan – New York).
- 400€ for any journeys between 1,500 and 3,500 km.
- 250€ for journeys under 1,500 km.
How to request a refund and/or compensation from Delta Airlines?
You can request a Delta Airlines refund for a cancelled flight, flight overbooking, flight delay or exceptional circumstances through these official channels:
- Online Form: Visit the ‘Feedback & Complaints’ section on the official website
delta.comto submit a formal complaint. - Fly Delta app: You can manage your bookings and request assistance directly through the mobile application.
- Documentation: Always keep your boarding pass and all receipts for extra expenses such as food or hotels.
However, passengers often only proceed with a refund request, mainly because they are unaware of the conditions under which compensation is applicable or because they are told that the causes of the cancellation or delay were due to force majeure. Furthermore, claiming compensation from Delta Airlines can be difficult and involve long waiting times, with no guarantee of success. For these reasons, it is always advisable to rely on a team of professionals such as those at Rimborso al Volo who will handle all the paperwork for the passenger and verify everything the airline says about any exceptional circumstances to find out if they are actually entitled to compensation as well.
How to obtain a refund and/or compensation from Delta Airlines with the help of Rimborso Al Volo?
We offer a service to obtain financial compensation from Delta Airlines depending on the inconvenience caused by the flight.
By entrusting your Delta Airlines refund and compensation claim to the Rimborso al Volo team, you can be sure that it will be processed more quickly than if you were to submit it yourself. If legal action is required, the team will seek the assistance of legal experts to ensure that your rights are fully upheld!
Fill out the form and request your Delta Airlines refund.
FAQ Flight disruptions Delta Airlines
My flight from New York to Rome was delayed. Am I entitled to €600?
What happens if Delta loses my luggage on a transatlantic flight?
Delta has offered me “miles” as compensation. Can I refuse?
Does Delta provide assistance during a long delay at the airport?
How long do I have to file a claim with Delta for a flight from Italy?
Problems on the Flight? Get compensation up to 600€
Get compensation in the event of a delay, cancellation or overbooking occurred within the last 2 years.
