How to request a refund and compensation from Aerolíneas Argentinas
Has your Aerolíneas Argentinas flight been canceled, delayed, or overbooked?
In many cases, you can get a refund or compensation of up to €600, as provided for in European Regulation EC 261/2004.
In this guide, you will find all the information you need to understand when you are entitled to compensation, how to submit a claim, and in which cases you can obtain financial compensation, including with free assistance from Rimborsoalvolo.it.
The history of Aerolíneas Argentinas airline
Founded in 1950 through the merger of four existing companies (Zonda, ALFA, Aeroposta, and FAMA), Aerolíneas Argentinas is Argentina’s flag carrier.
Created to unify national air transport, it immediately began operating domestic and international flights, connecting Buenos Aires with the continent’s major cities and with Europe.
In the 1960s, it was the first South American airline to adopt commercial jets (Comet 4C), becoming a technological and operational benchmark.
Its expansion continued towards North America, Europe, and South America, until it covered a global network.
After various phases of privatization and crisis, in 2008 it returned to state control, subsequently joining the SkyTeam alliance.
Today it serves over 60 destinations in Argentina and around the world, with main hubs at Ministro Pistarini (Ezeiza) and Jorge Newbery (Aeroparque) airports in Buenos Aires.
Aerolíneas Argentinas refunds and compensation: differences and case studies
A refund is the re-crediting of the amount paid for the airline ticket and is due in the following cases:
Flight cancellation without the possibility of rebooking;
Waiver of flight for delays exceeding 5 hours;
Overbooking or denied boarding without adequate alternative;
Failure by the company to provide an equivalent service.
The refund must be paid within 15 working days of the request and can be made using the original payment method or via voucher, if accepted by the passenger.
Compensation (monetary compensation)
Compensation is a lump sum that Aerolíneas Argentinas must pay passengers in the event of:
Delay on arrival of more than 3 hours;
Cancellation communicated with less than 14 days notice;
Overbooking or denied boarding for reasons not attributable to the passenger.
The amount is established according to the distance of the flight, as required by EU Regulation 261/2004.
It is not due in the presence of exceptional circumstances, such as bad weather, external strikes or security emergencies.
Aerolíneas Argentinas compensation: What is it and when are you eligible?
Compensation protects passengers in the event of significant disruptions. It is intended for:
Flights delayed by at least 3 hours on arrival;
Flights cancelled at short notice or without a suitable alternative;
Denied boarding due to overbooking or operational reasons.
Amounts provided for by EC Regulation 261/2004
€250 for routes up to 1,500 km
€400 for intra-EU flights over 1,500 km or between 1,500 and 3,500 km
€600 for flights over 3,500 km
In addition to financial compensation, passengers are entitled to:
Free assistance (meals, drinks, two communications);
Accommodation and transport to/from the airport in case of a long wait;
Reimbursement of documented expenses (hotel, taxi, meals) incurred due to the disruption.
How to Claim Aerolíneas Argentinas Refund and/or Compensation?
There are two ways to get a refund or compensation:
Directly with the company, through the official form on the Aerolíneas Argentinas website – Refund.
Through legal assistance or specialized agencies (such as Rimborsoalvolo.it), which manage the file free of charge and without advance costs.
Documents to be attached
Flight number and date of travel;
Ticket or booking confirmation;
Boarding pass (if available);
Evidence of the disservice (email, SMS, expense receipts).
Timing
Ticket refund: on average within 15 days;
Financial compensation: from 30 to 90 days, depending on the complexity of the case.
Always keep all receipts and communications received from the company: they will be necessary to prove your right to compensation.
How to get Aerolíneas Argentinas refund and/or compensation with the help of Flight Compensation?
We offer a service to obtain compensation from Aerolíneas Argentinas depending on the inconvenience caused by the aircraft.
By relying on the staff of Refund al Volo for your Aerolíneas Argentinas compensation claim, surely the times will be faster than a request made independently. In the event that it goes to court, the team will ask for the collaboration of legal experts to enforce your rights to the end!
Fill out the form and request your Aerolíneas Argentinas refund.
FAQs Aerolíneas Argentinas flight disruptions
When can I get a refund from Aerolíneas Argentinas?
Reimbursement with Aerolíneas Argentinas depends on the fare category of the ticket and the reason for the cancellation. In general, you can claim it if:
- the flight has been cancelled by the company or has undergone a significant change (time change, change of stopover, changes of more than 3 hours);
- you have purchased a refundable or semi-refundable rate, which provides for a full or partial refund of the amount;
- you do not accept the re-routing proposed by the company after cancellation;
- The ticket is still within 12 months of validity from the date of issue.
In the cheapest fares, cancellation penalties may apply or only the part relating to airport taxes may be refundable.
How do I request a refund with Aerolíneas Argentinas?
The refund request is made through the official online form. To complete it, you need:
- Passenger Name Record (PNR)
- E-ticket number (typically 044-...)
- Flight date and number
- Passenger Name
- Reason for the request (cancellation, time change, waiver, operational problems, etc.)
For passengers flying to and from Italy, the file is managed entirely online. It is useful to attach the notification emails received from the company to speed up the examination of the application.
Can I convert an Aerolíneas Argentinas voucher into a cash refund?
Whether you can convert a voucher into cash depends on why it was issued:
- If the voucher was issued due to flight cancellation by the airline, you can request a monetary refund.
- If the voucher has been requested voluntarily by the passenger (e.g. cancellation of the trip), it may not be refundable in cash.
- Some promotional vouchers are subject to limitations on use (dates, destinations, duration).
Before requesting the conversion, it is always advisable to check the specific conditions associated with the voucher code.
How long does it take for Aerolíneas Argentinas to disburse the refund?
Refund times may vary, but on average:
- for cancellations made by the company , the refund is processed in about 4-8 weeks;
- for voluntary requests (cancellation of the trip) the times can be longer, especially if the fare provides for penalties;
- On international routes , multiple emission systems can intervene, with possible slowdowns.
It is advisable to keep all email communications with the company, useful in case of delays or disputes.
What is refunded and what is not with Aerolíneas Argentinas?
In general, the following are refunded:
- the amount of the ticket if the fare allows it or if the flight has been cancelled by Aerolíneas Argentinas;
- airport taxes, which are refundable even when the fare is indicated as non-refundable;
- certain ancillary costs purchased together with the ticket (e.g. baggage, upgrade), if the flight has no longer been operated.
The following are usually not refunded:
- tickets with non-refundable fares in the event of voluntary cancellation of travel;
- cancellation penalties provided for in the fare conditions;
- services purchased through external partners (hotels, insurance, car rentals), which follow different policies from those of the company.
Problems on the Flight? Get compensation up to 600€
Get compensation in the event of a delay, cancellation or overbooking occurred within the last 2 years.
