How to request a refund and compensation from Alba Star
Traveling can be exciting, but unfortunately, some inconveniences can occur such as cancelled flights, overbooked flights, delayed flights o lost luggage. The good news is that in many situations, the passenger has the right to request a refund and/or compensation.
In the specific case of Alba Star flights, there are specific conditions and particular documents to be submitted, and we at Rimborso Al Volo are available to help you better understand the matter and assert your rights, guiding you through all the procedures.
The history of Alba Star airline
Alba Star is a private Spanish airline based in Palma de Mallorca, founded on 30 November 2009 by Italian and British entrepreneurs active in the tourism and transport sectors. The company was founded with the aim of operating charter and on-demand flights in collaboration with European tour operators.
In 2010 AlbaStar obtained its Air Operator Certificate (AOC) and its commercial license for the transport of passengers and cargo, starting operations with a Boeing 737-400. Initially focused almost exclusively on the charter market, the company has progressively expanded its scope of action.
In 2014, it opened an operational base in Milan Malpensa, strengthening its ties with the Italian market. Since 2015, it has also launched regular scheduled services to European and Italian destinations, including routes dedicated to religious travel and pilgrimages.
In 2019, AlbaStar obtained IOSA certification and IATA membership, confirming internationally recognized safety and operational standards. Today the company operates charter, seasonal and scheduled flights to tourist destinations in the Mediterranean and North Africa, with a fleet consisting mainly of Boeing 737-800s.
Alba Star refunds and compensation: differences and case histories
Be careful not to get confused because there is a difference. Refund represents full or partial repayment of the amount of money paid (cost of the ticket and any extra expenses incurred) and is generally applicable because the flight could not be made. Compensation, on the other hand, is a sum of money, which varies in amount and is independent of the cost of the ticket and the actual making of the flight, that is due to the passenger to compensate for inconveniences suffered as a result of inefficiency on the part of the airline…but don’t worry because we will delve well into the two cases.
Alba Star refund: What is it and when are you entitled to it?
Like all airlines operating within the European Union, Alba Star is subject to Regulation (EC) 261/2004, which governs passenger rights in the event of delays, cancellations or denied boarding for flights departing from or arriving in the EU (although the regulation also applies to flights to the EU if operated by EU carriers).
The refund consists of the return of the ticket price for the flight not taken or not used by the passenger. It can be requested when:
the flight is cancelled and no alternative flight is accepted;
the journey is not completed;
it is decided to cancel the flight due to significant disruptions.
The refund covers the cost of the unused ticket, without additional compensation, and may be requested even if the cause does not allow for compensation.
Alba Star compensation: What is it and when are you entitled to it?
Compensation, or financial compensation, is a lump sum provided for by Regulation (EC) 261/2004, which may be payable in addition to refund in the event of significant disruption attributable to the airline.
the flight departs from an airport in the European Union or arrives in the EU and is operated by AlbaStar;
the delay on arrival exceeds 3 hours and is attributable to the company;
the flight is cancelled without an adequate alternative;
you are involuntarily denied boarding.
Compensation is thus compensation payable to the passenger for inefficiency on the part of the airline and is completely independent of the cost of the ticket.
The passenger does NOT have the right to claim any compensation when:
Delay of less than 3 hours upon arrival at the final destination.
Extraordinary circumstances beyond the company’s control (bad weather, air traffic restrictions, external strikes, security issues).
Cancellation communicated with adequate notice (at least 14 days prior to departure or with re-routing in accordance with the scheduled times).
Flights not covered by Regulation (EC) 261/2004, such as flights that neither depart from nor arrive in the European Union.
Voluntary acceptance of vouchers or alternative solutions proposed by the company in lieu of cash payment.
Responsibility not attributable to AlbaStar, such as problems caused by the passenger, invalid documents or security/airport checks.
Delays or cancellations due to third parties, such as airports or air traffic control authorities.
If the passenger is not entitled to compensation from Alba Star due to exceptional circumstances, may they be entitled to a refund?
Of course: if the AlbaStar flight has been cancelled due to a strike, adverse weather conditions or other exceptional circumstances proven by the airline, AlbaStar is still required to rebook the passenger on the first available flight or refund the cost of the cancelled flight, as well as cover any additional expenses incurred, as required by European legislation.
How much is the Alba Star compensation?
As highlighted in the Charter of Passenger Rights, Alba Star airline is required to compensate travellers for the following inconveniences:
Flight cancelled, with compensation ranging from €250 to €600, depending on the distance of the route, if the cancellation was not communicated with adequate notice and there are no exceptional circumstances.
Denied boarding due to overbooking, with compensation ranging from €250 to €600, when boarding is refused against the passenger’s will.
Flight delayed by at least 3 hours on arrival, with compensation ranging from €250 to €600, specifically:
€250.00 for journeys of 1,500 km or less
€400.00 for distances between 1,500 km and 3,500 km
€600.00 for journeys exceeding 3,500 km
Damaged luggage, with compensation up to a maximum of approximately €1,100, as established by the Montreal Convention.
Delayed baggage delivery, with maximum compensation of approximately €1,167, subject to presentation of documentation of expenses incurred.
Loss of luggage, with compensation equal to the value of the luggage and its contents, up to a maximum of approximately €1,150, again in accordance with the limits set out in the Montreal Convention.
No compensation is payable if the disruption is caused by extraordinary circumstances (e.g. extreme weather conditions or strikes not organised by the carrier). In such cases, the right to reimbursement or assistance remains valid.
How to request a refund and/or compensation from Alba Star?
You can request a refund from Alba Star for cancelled flights, overbooking, flight delays or exceptional circumstances by filling out the online claim form on the official AlbaStar website – often found under “Assistance”, “Passenger Rights” or “Contacts”. Customer service email – send your flight details, booking code and reasons for your claim. Service centre telephone number – available on the official website or from the agencies that sold the flight.
However, passengers often only proceed with a refund request, mainly because they are unaware of the conditions under which compensation is applicable or because they are told that the causes of the cancellation or delay were due to force majeure. Furthermore, requesting compensation from Alba Star can be difficult and involve long waiting times, with no guarantee of receiving compensation. For these reasons, it is always advisable to rely on a team of professionals such as those at Rimborso al Volo who will handle all the paperwork for the passenger and verify everything the airline says about any exceptional circumstances to find out if they are actually entitled to compensation as well.
How to obtain a refund and/or compensation from Alba Star with the help of Rimborso Al Volo?
We offer a service to obtain financial compensation from Alba Star depending on the inconvenience caused by the flight.
By entrusting your Alba Star refund and compensation claim to the Rimborso al Volo team, you can be sure that it will be processed more quickly than if you were to submit it yourself. If legal action is required, the team will seek the assistance of legal experts to ensure that your rights are fully upheld!
Fill in the form and request your Alba Star refund.
FAQ Flight disruptions Alba Star
Is it possible to request a refund for an unused AlbaStar ticket?
Can I get compensation if Alba Star changes the flight schedule at the last minute?
- Notice received:
- Refund: If AlbaStar notifies passengers of a change in schedule less than 14 days before departure, passengers may be entitled to a refund or compensation. If notice is given earlier than this, compensation is not normally payable.
- Duration of change:
- Extended delay: the more significant the change in schedule (advance or delay of several hours), the greater the likelihood that the flight will be considered equivalent to a cancellation, with consequent additional rights.
- Exceptional circumstances: If the change in schedule is due to extraordinary circumstances (such as extreme weather conditions or air traffic restrictions), the airline may be exempt from paying compensation, but it is still obliged to provide assistance or reimbursement.
What happens if Alba Star brings forward the flight without notice?
- Ticket Refund: You can cancel your trip and get a ticket refund.
- Re-routing on an alternative flight: Alba Star will offer you an alternative flight to the same destination.
- Financial compensation: You can request a refund for your ticket, except in exceptional circumstances.
AlbaStar overbooked flight: what am I entitled to?
- Ticket refund: You can cancel your trip and obtain a ticket refund: up to €250, €400 or €600 depending on the flight distance.
- Re-routing on an alternative flight: Alba Star must offer a seat on the first available flight to the same destination.
- Reimbursement of additional costs: You may apply for reimbursement of documented expenses such as accommodation, meals and unexpected transport costs.
Lost luggage Alba Star: what am I entitled to?
- Reimbursement of expenses incurred to purchase basic necessities and clothing. Luxury goods are not reimbursable, although they were present inside the luggage.
- Compensation: Of economic value, within the limits set by current legislation.
Problems on the Flight? Get compensation up to 600€
Get compensation in the event of a delay, cancellation or overbooking occurred within the last 2 years.
