How to Claim Aegean Airlines Reimbursement and Compensation
Travellers whose cancelled, delayed or boarding Aegean Airlines flights have the right to a refund or financial compensation according to the European regulation EC 261/2004.
In this guide, you will find out when you are due a refund, how much you can get , and how to submit your request easily, even with the free help of Refund on the Fly.
The history of Aegean Airlines
Founded in 1987, Aegean Airlines is now Greece’s leading airline and a reference point for connections to Greece and the Aegean islands. After starting the first scheduled routes in 1999, the company experienced constant growth, until it joined the global Star Alliance in 2010. With main hubs in Athens and Thessaloniki, Aegean connects over 150 destinations in more than 40 countries, offering a mix of scheduled and seasonal flights to popular tourist destinations. The airline has received the award for “Best Regional Airline in Europe” at Skytrax’s World Airline Awards several times. In Italy, it operates direct connections to Rome Fiumicino, Milan Malpensa, Venice, Bologna and Naples, making it one of the most popular choices for travelers to Greece.
Aegean Airlines Reimbursement and Compensation: differences and cases
Before requesting a refund or compensation, it is important to distinguish between the two cases:
Aegean Airlines compensation: it is granted when the flight is cancelled and the passenger decides not to accept the rerouting, or in the event of overbooking with cancellation of the flight.
Aegean Airlines compensation: it is due when the flight is delayed or cancelled due to non-exceptional causes (e.g. technical failures, organizational problems, lack of crew).
In both cases, the company is obliged to respect the rights of passengers according to the European regulation EC 261/2004.
Aegean Airlines compensation: What is it and when are you eligible?
You’re eligible for Aegean Airlines compensation if:
The flight arrived at its destination more than 3 hours late;
The flight was cancelled with less than 14 days’ notice;
You have been denied boarding due to overbooking;
You have been re-booked on an alternative flight with significant delay.
On the other hand, situations due to force majeure, such as bad weather, air traffic control strikes or safety emergencies, are excluded from compensation.
Amount of compensation provided:
250€ for routes up to 1,500 km
€400 for intra-EU routes of more than 1,500 km
€600 for flights over 3,500 km
How to claim Aegean Airlines compensation and/or compensation?
You can submit your request directly to the company, but the procedures are often complex and the response times are long.
For this reason, many travelers choose to rely on Reimbursement on the Flight, which manages the entire procedure quickly, free of charge and without advance costs.
Just enter:
Flight number
Date of travel
Reason for the inconvenience (delay, cancellation, overbooking)
Our team will immediately check if you are eligible for a refund or compensation and inform you of the estimated amount.
How to get Aegean Airlines refund and/or compensation with the help of Compensation On the Fly?
We offer a service to obtain compensation from Aegean Airlines depending on the inconvenience caused.
By relying on the staff of Refund to the Flight for your Aegean Airlines compensation claim, the times will certainly be faster than a request made independently. In the event that it goes to court, the team will ask for the collaboration of legal experts to enforce your rights to the end!
Fill out the form and claim your Aegean Airlines compensation.
FAQ Aegean Airlines flight disruptions
What are the requirements to get a refund from Aegean Airlines?
You are entitled to a refund if:
- Aegean Airlines cancelled your flight;
- you have been offered re-protection that is not accepted or not suitable for your needs;
- your ticket is part of the refundable fares provided by Aegean;
- The cancellation took place with little notice before departure.
For all routes involving Italy, the European regulation on passenger protection applies.
How do I request a refund from Aegean Airlines?
The company provides an online application form. You will need to enter:
- PNR code;
- ticket number;
- date, route and name of the passenger;
- any documents proving the disservice.
You can proceed directly on the official website or rely on an Italian support service to avoid errors and speed up the procedure.
Can I convert an Aegean voucher into a monetary refund?
Yes. If you have received a credit voucher following a cancelled flight and have not used it, you can request the conversion into a cash refund, even if the ticket was purchased through an Italian agency.
How long does it take for Aegean to disburse the refund?
The timing depends on:
- type of ticket;
- reason for the request;
- period and operating load of the company.
On average, Italian passengers report times between 2 and 8 weeks. A correctly completed file can greatly reduce the wait.
What costs or deductions does Aegean Airlines charge?
Aegean can apply:
- a service fee of approximately €23 for refundable tickets;
- deductions on non-refundable fares;
- no reimbursement for ancillary services (insurance, hotels, parking).
Airport taxes are almost always refundable, regardless of the fare purchased.
Problems on the Flight? Get compensation up to 600€
Get compensation in the event of a delay, cancellation or overbooking occurred within the last 2 years.
