How to Claim Refund and Compensation from Turkish Airlines
If you have found yourself in the unpleasant situation of having suffered air discomfort with Turkish Airlines – as a flight cancelled, delayed flight, denied boarding due to overbooking or lost luggage o late baggage delivery – you need to know that you are protected. You may be entitled to the ticket refund, to the reimbursement of extra expenses incurred and also to a damage compensation of up to €600 for flight disruptions and up to approximately €1,164 for disruptions with luggage. In the next paragraphs we will explain how to proceed according to the cases that may occur and how to Rimborsoalvolo.it can help you assert your rights.
The history of Turkish Airlines
Turkish Airlines continues to distinguish itself as one of the preferred airlines by Italians and internationally renowned. With more than 75 million passengers who have chosen to fly with them, the airline serves 319 destinations in more than 125 countries, supported by a staff of more than 30,000 professionals. Winner of the prestigious Best Airline award in the E-dreams rankings, Turkish Airlines offers a’ unique flight experience, with first-class entertainment including the latest movies, music releases, games and in-flight Wi-Fi on all their aircraft.
Despite its planetary success, unfortunately, even with Turkish Airlines unforeseen events can occur, but every passenger is protected and in addition, Reimbursement on the Fly has been able to offer a service for years to help and follow up on all reimbursement and compensation paperwork.
Turkish Airlines Refund
The reimbursement Is the refund of the amount of money paid (ticket price and any extra charges). You are entitled to a Turkish Airline refund in the cases of provided in case of:
- Cancelled Flight: If your flight is canceled, you are entitled to a full refund of your ticket.
- Denied boarding due to overbooking: If you are not allowed to board due to overbooking, you can request a refund.
- Flight delay of more than 5 hours: A delay of more than 5 hours is equivalent to a cancellation, allowing you to request a refund.
- Other exceptional circumstances: For situations where the company is not responsible for the inconvenience and missed departure, such as epidemics, adverse weather conditions or natural disasters, air traffic control, strikes (not undertaken by Turkish Airlines personnel), airport or runway closures, civil unrest, terrorist threats, or other situations affecting passenger safety.
In these cases, Turkish Airlines will offer the following options:
- Cancellation and Refund: You can cancel your reservation and request a ticket refund.
- Rebooking to the first available flight with reimbursement of extra expenses: Turkish Airlines may re-route you to the first available flight on the same or similar route. If you choose this alternative, Turkish Airlines will cover all expenses or guarantee the Reimbursement of extra expenses incurred and documented by the passenger, such as extra nights in hotels or meals.
Be sure to keep all receipts for extra expenses to get full reimbursement.
Turkish Airlines Compensation
REIMBURSEMENT (or indemnification or monetary compensation) but is a sum of money that is due to the passenger, to compensate for inconveniences suffered as a result of:
- flight cancelled
- denied boarding due to overbooking
- flight delayed more than 3 hours
- Baggage-related inconveniences such as: lost luggage, delayed baggage delivery
This compensation is completely independent of the ticket cost reimbursement and aims to compensate the passenger for inconveniences suffered during the trip. If you have faced any of these situations with Turkish Airlines, you are entitled to claim compensation under international aviation regulations.
When are you not entitled to Turkish Airlines compensation?
You are NOT entitled to compensation Turkish Airlines if:
- the cancellation or delay of the flight is due to exceptional circumstances for which the airline cannot be held responsible
- the passenger was notified of the cancellation of the flight at least 2 weeks before of the scheduled departure time
- the passenger was notified of the cancellation of the flight between 2 weeks and 7 days before of the departure time and was re-routed On a flight that allows him to:
- Leave no more than 2 hours after the scheduled departure and to
- Reach its final destination within 4 hours after the scheduled arrival time
- the passenger was notified of the cancellation of the flight less than 7 days before of the departure time and has been re-routed On a flight that allows him to:
- leave no more than 1 hour after the scheduled departure and to
- Reach its final destination within 2 hours after the scheduled arrival time
How much is the Turkish Airlines compensation?
For cases of delayed flight, cancelled flight and denied boarding due to overbooking, the amount of compensation is calculated according to the route (intra-community or international) and the distance traveled and consists of:
- € 250 for all air routes less than or equal to 1500 km
- € 400 for all intra-Community air routes greater than 1500 km and for all international routes between 1500 and 3500 km
- € 600 for international air routes over 3500 km.
For the baggage-related inconveniences, the amount of compensation can be as high as a maximum of 1,000 SDRs (approximately 1,164 euros) in the case of airlines from the European Union and countries that are parties to the Montreal Convention.
How to get refund and compensation from Turkish Airlines
In order to get your airline ticket refund, reimbursement of extra expenses and compensation from Turkish Airlines, you need to keep and submit all documents related to the cancelled, postponed or overbooked flight, specifically:
- air booking
- boarding pass
- any receipts of expenditures made
- possible PIR code (Property Irregularity Report) in case of inconvenience with luggage, issued at the time of reporting at the airport to the lost and found office
- possible overbooking certificate issued by the airline at the time of denied boarding
Subsequently, it is necessary to submit a formal request for reimbursement and compensation which can be submitted directly to the airline or through authorized intermediaries such as Rimborsoalvolo.it. In some cases, it may be necessary to fill out specific forms or submit additional documentation.
It is important to be patient and persistent in following the application process, as airlines have an obligation to respond in accordance with current regulations.
How can we help you get refunds and compensation due?
Rimborsoalvolo.it may act in order to submit formal requests and obtain reimbursement of the airline ticket, of extra expenses in proportion to the extent of the problem and the compensation damages.
Rimborsoalvolo.it offers comprehensive assistance to ensure that all passenger rights are respected by Turkish Airlines. This includes the possibility of proceeding, if necessary, before the justice of the peace through cooperation with legal experts.
FAQ Turkish Airlines Flight Disruptions
What to do if Turkish Airlines canceled the flight?
- Right to Ticket Refund: You can cancel your reservation and request a full refund of your airline ticket
- Right to re-routing on another flight: Turkish Airlines must offer you an alternative, booking the first available flight to your final destination. You can choose to decline the re-routing and instead request a refund of your ticket
- Right to additional assistance and reimbursement of extra expenses: If you have to wait a long time for your next flight, you are entitled to meals and drinks, free phone calls, and if necessary, hotel accommodations and transportation to and from the airport. In addition, you can request reimbursement for extra expenses incurred while waiting if they are not directly covered by the company.
- Right to compensation: If the cancellation is not due to exceptional circumstances, and you were not notified of the cancellation in time, you may be entitled to compensation ranging from 250 to 600 euros, depending on the distance of the flight.
What to do if the Turkish Airlines flight is delayed?
- Ticket Refund: You can decide not to continue your trip and request a full refund of your ticket.
- Alternate Flight: If you prefer to continue your journey, Turkish Airlines must offer you an alternative flight to your final destination as soon as possible.
- Assistance and extra expense reimbursement: You are entitled to free meals, drinks, communications, and if necessary, lodging and transportation between the airport and the hotel. You can also request reimbursement for extra expenses incurred while waiting. You must submit receipts, so always keep your receipts!
- Compensation, as for delay of more than three hours: €250 for routes ≤1500 km, €400 for routes between 1500-3500 km, €600 for routes >3500 km.
Exceptional circumstances: what to do if Turkish Airlines flight is cancelled or delayed?
- Basic care and extra expense reimbursement: You are entitled to free meals, drinks, and communications. If the delay continues, you are entitled to hotel accommodations and transportation. You can also request reimbursement for extra expenses incurred while waiting.
- Ticket Refund or Alternate Flight: Even under these circumstances, you can request a refund of your ticket or accept an alternate flight offered by the company.
- No Compensation: In case of exceptional circumstances, you will NOT be entitled to monetary compensation.
What to do if Turkish Airlines denies boarding for overbooked flight?
- Ticket Reprotection or Refund.: You should be offered, as soon as possible, an alternate flight to your final destination or the option to forfeit your flight and get a full refund of your ticket.
- Assistance and extra expense reimbursement: Turkish Airlines must provide you with meals and drinks, access to communications, and, if necessary, hotel accommodations and transportation. You can also request reimbursement for extra expenses incurred while waiting.
- Compensation: You are entitled to monetary compensation that varies according to the length of the flight (€250 for routes ≤1500 km, €400 for routes between 1500-3500 km, €600 for routes >3500 km).
What to do if Turkish Airlines misplaces baggage?
- Urgent Expense Reimbursement: If your luggage is not found quickly, Turkish Airlines will reimburse you for necessary urgent expenses (such as clothes and toiletries).
- Compensation for ultimate loss: If your luggage is not found, you will be entitled to compensation of up to approximately 1,164 euros (1,000 SDRs - Special Drawing Rights).
What to do if Turkish Airlines delivers baggage late?
- Reimbursement of urgent and documented such as clothes and personal hygiene items purchased as replacements for those in the suitcase.
- Compensation for loss: For each day of delay in baggage delivery, you will be entitled to compensation. The maximum amount is approximately 1,164 euros (1,000 SDRs - Special Drawing Rights).
Discomfort at the airport? Get compensation up to 600€
Get compensation in the event of a delay, cancellation or overbooking occurred within the last 2 years.
